Terrible experience. It made all the video thumbnails the main photo image. I had to manually go in and rearrange every product image in my store to get the correct main image back. It claims you can restore images but you have to do it one by one and there is no clear place to even do so. Even worse, it reduced the visual quality of all my images. And yes it was noticeable!
We were able to reach out to the customer and figured out that the quality of the images was not effected and our app optimized 320 MB from 400+ images. We also optimized the image filenames and ALT texts which will increase image search results!
We explained the issue with videos being put to the front of the image gallery after optimization and the merchant gave great advice to add a warning for all merchants that this might happen. It was implemented within a hour.
The merchant told us that they would reconsider the review, but started completely ignoring us after we refunded them all charges and implemented all of their suggestions.
I like what they are doing with their product, but sadly people googling their store will see this review and that they do not keep their word in the Sankofa Edition company.
To anyone reading this:
If you have any kind of issue or need help with your store speed - our customer support is available on our app or through email. We will help you as much as we can!
(**app in first week charged $150 not card account given, but shopify store bill no approval)
* update* the reply is the way predatory companies operate. They told me accounts would be frozen. Bully you because they think there's little you can do, but there is **
**app in first week they tried to charge $150 without approval, and not to the card I gave them...onto my shopify bill. I paid for yearly service because their price was reasonable for the little bit it does. Which most of you can get for free. Automatic image resizing smaller optimizing would be worth the cost. Nope uninstalled filing fraudulant charges with bank, and see if shopify is agreed with their liable claim of "shopify approved" their tactics.
---....I put a little bit of their response claiming shopify is the one charging it. They didn't care I never approved what they were doing, or that it's illegal in the country I'm in to operate that way.
This app doesn't do anything to help. After I started using app my site got slower. It doesn't help I have to find a program that doesn't charge for something every other one does for free. Also charging by the image without asking for my approval. Then trying to add it into my shopify bill is red flag. Watch out.
--- ...The way they operate is predatory. Do not let companies get away with side charging a 3rd party bill. That high of a charge over 1 week without notification. Even if shopify won't refund their false charge I will file fraudulent charges with my bank.
Please give me a moment, let me check your account first
I see that you selected "Yearly" plan for 23.88$ which has 1200 free image optimizations and if you exceed free limit extra charges will imply. 0.02$ per extra image optimizations.
--They don't say it, but their dashboard has a meter it claims will only process amount covered in plan reached, that's how it presents itself.
Then if you want the rest done. You tell it to startup and pay 0.02each was what I read on there. I had no clue they would slip charges onto my shopify bill a 3rd party. Which I would never agreed to that billing arrangement. I like a defined upfront budget. I pay for annual service usually.
In your case i see that optimized over 12,133 images with Tiny and saved ~92MB of space.
Application can't directly slow your page speed as we don't install any code for image optimization and by reducing image size, page size becomes lighter, it means it will take less time to download images to your customer.
Most of your images are 800x800 1000x1000. Their resolution is small,---(that's not very small in digital image terms online)-- page speed issue is definitely not in images. [(Another app..Go**le.. I had check it said 800 unapproved images because to large causing delayed loading some pages)]
Page speed depends not only on images, it depends on theme code quality, scripts, applications, styling, videos, even some fonts can slow page speed and more.
Image optimization is the first step you should do. There are much more tasks to be completed in order to achieve top-notch page speed.
I can assign our SEO guy to write out all the tips for page speed.
And regarding charges, you would save some money if you picked two year plan. I will talk with Tiny team regarding your case and send you an update as soon as possible
Also Tiny is automated application which not only reduce image size, but also improves image SEO.
You can't charge up people without their approval. I'm going to remove your app. File complaint at shopify about your tactics
Then I'm reporting it to my credit card company.
Pricing is verified by Shopify. Please don't do that, as Shopify might freeze your account.
Could you please give me some time, i'm waiting for our team reply, we will get back to you asap.
Charges are still pending, and you have not been charged
Out of 12,000 images your "image resize app fix" resized 90...I still have 800 of 900 images to resize. Then attempted to charge me $150 without my approval over 1 week of service. After a yearly service charge, and using not the payment method I gave them. Onto another billing of 3rd party.
---...I figure I would spend a little time telling people what they are doing. Don't trust a company that asks for a review before you've used them once. I should have been smarter, and you should go find another company.
I will post this review on their other app pages, and on reviews with other websites.
The merchant picked the yearly plan. Where in Shopify payment window we provided this information: "By choosing this plan you will be charged $23.88 immediately for a year and receive free 1200 image optimizations every year (will be reset to 1200, not added). Every other image optimization will cost 1¢ per image. Note that all your images will be optimized automatically - TinyIMG won’t stop optimizing once your 1200 free image optimizations are used." Where you can agree or decline. The merchant approved the terms.
As the merchant added more than 1200 images, they were charged accordingly.
We reached out to the merchant through email and our customer chat. Offered a refund. After calling, email, messaging them - no response.
For other merchants: if you have any problems with your billing, just reach out to our customer support. We will always explain everything and resolve any issue occurred.