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There is NO customer service available. I had a serious question, and nobody was willing to help. Apps like this will stop your workflow and shouldn't be on the app store. If you build your shop, you need a reliable and fast-reacting partner. I can definitely not recommend this app.
Hi there,
Firstly, we sincerely apologize for the inconvenience you had while using our Smart Menu app.
Our support team replied to your ticket at the same time you sent it, but it seems you did not see the response. Could you please check your spam/trunk box of your email again?
the mobile menu is useless, it loses its dimensions, the design of your mobile menu is lost, it would be great if you had a guide to solve this problem, thank you for your time reading this review.
Hi CastellPet,
Sorry for your bad experience with our app.
Our Smart Menu on mobile will be drop-down menu. You can preview the menu in our app settings before publishing it. Also on mobile, Smart Menu takes the style of your theme's menu, color options in app can't apply on mobile.
Our support team had replied your ticket about this issue. Please check it and we will help you find out the solution.
Hope to hear from you soon.
PATHETIC APP & WORST SUPPORT EVER FOUND ON SHOPIFY APP.
I tried to load the app the first time and was not loading and stuck on progress bar. Tried multiple time and once in while it opened. Don't go with another app as plenty of good apps out there. WASTED MY TIME.
Edited -
As you said you didn't change anything in my store. So please don't say that - you made changes to my store and its working fine.
Seriously you GUYS are RESPONDING FAKE RESPONSE TO MY REVIEW so that others can see you helped me.
Hi Unimakers,
Sorry for your bad experience with our app.
You are using Dropship theme (not offical Shopify theme). So you need to use the advanced method (CSS selector) to add Smart Menu. We helped you add Smart Menu and it's now working perfectly on your store.
Could you check again please?
I was blacklisted for no clear reason !
No response from support team after emailing them.
The team should take care more about their customers to solve technical issues.
Sorry for the issue you faced.
But we replied your email since Sep 16th (screenshot: https://take.ms/uPry1), and we sent another email again on 23rd to confirm, have you received it?
For further support, please reach out to us at support.qikify.com.
wasted 2hrs by using this.
Things are locked and need to buy advance version.
Not satisfied.
User this https://apps.shopify.com/buddha-mega-menu
Hi,
Do you get difficult to use our app? Please get in touch with us, then we can help you.
BUT I see your comment is incorrect and do you promote for Buddha?
Because our free plan provides more features than that app (eg. In free plan you're able to add mega menu, products, images, while you need to pay for them with Buddha)
Please double check and see how can we help you.