전체 평점
4.9
평점 수준당 개수
  • 평점의 92%가 별 5개입니다
  • 평점의 5%가 별 4개입니다
  • 평점의 0%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 2%가 별 1개입니다
2023년 9월 19일

If you care about the SEO score of your store, I would not recommend using that app. Whether due to the app being coded poorly or if the support is simply unable or doesn't want to help, the fact is that the script they use to load the menu is too big, they said they can't fix it, improve the size or optimize it any further and you just have to accept that your store will have a bad score to use a mega menu, which seems like a ridiculous trade-off.

RelicHunter.org
불가리아
앱 사용 기간 4개월
답글 qikify개 2023년 9월 24일

Hi team,
We sincerely apologize for any inconvenience that this app may have caused.
Regarding this problem, our support team contacted you, but it seems you have not received the message yet.
Could you please check your mail folder?

2023년 8월 1일

There is NO customer service available. I had a serious question, and nobody was willing to help. Apps like this will stop your workflow and shouldn't be on the app store. If you build your shop, you need a reliable and fast-reacting partner. I can definitely not recommend this app.

Good Vibes Furniture
미국
앱 사용 기간 대략 20시간
답글 qikify개 2023년 8월 3일

Hi there,
Firstly, we sincerely apologize for the inconvenience you had while using our Smart Menu app.
Our support team replied to your ticket at the same time you sent it, but it seems you did not see the response. Could you please check your spam/trunk box of your email again?

2023년 9월 29일

The menu suddenly stopped working and I couldn't fix it.

My Store
세르비아
앱 사용 기간 1일
답글 qikify개 2023년 10월 2일

Hi there,
We sincerely apologize for your experience with our app.
Our support team sent emails to you in order to help you fix the issue but it seems you have not received it.
Could you check your email folder?

2020년 9월 10일

I have been a customer for a long time and love the app, HOWEVER, I am giving a 1 star review right now because the menu has gone completely blank with no fix. No matter what I do the menu is completely gone and my site is not navigable. I guess I'm shut down for the day. Beware of this if you are thinking of using the app.

Pro Cabinet Supply
미국
앱 사용 기간 4년 초과
답글 qikify개 2020년 9월 10일

We're so sorry for the problem.
Shopify has just released a new update for its data-loading method without any announcement, so we've tried our best to update Smart Menu instantly to match the new requirement.
The downtime was still nearly 1 hour, we're sincerely sorry for this incident.
The menu should be working normally now, could you check again please? If not, please try to hard refresh (Ctrl+F5) to clear cache, or contact us at support.qikify.com.

Apologize for any inconvenience and hope for your sympathy.

2022년 5월 22일에 편집됨

For Shopify 1.0, I rated the app 5 stars. For Shopify 2.0, I rate it zero.
It was a wonderful app. The BEST in my opinion but I've upgraded to 2.0 and it does not work well. The mobile menu is completely different and really not attractive. Guys, you need to get with the program and either develop a new app for 2.0 as many app developers have done so as not to impact their 1.0 customers, or you need to get this one working correctly on 2.0.
I know you can do it and I look forward to changing this to a 5 star rating again in the near future.

JULIE MILLER AFRICAN CONTEMPORARY
캐나다
앱 사용 기간 대략 2년
답글 qikify개 2020년 11월 18일

Thank you very much for your review!
It's great to know that our Smart Menu helps you well. We're looking forward to bringing even more benefits to your store.

Cheers!

2022년 1월 26일

Their support is lackluster, it's a push or like a major drag to have them correct options, it's almost like a pulling teeth process just no enthusiasm to fixing menu options. Front facing, the Menu's Mobile version doesn't display properly on Tablet and Mobile view, no customizable features at all, our Menu Hierarchy is a total mess, they're set up correctly and asked support and their response was "we fixed it" meanwhile they didn't fix anything at all. I will delete or modify this review once I see they properly PAY ATTENTION to me and stay focus on our requests mentioned in our email. we use many APPS I've simply never witnessed such careless responses and lack of focus. The Tablet view is literally cut-off when not expanded in full view screen mode, I don't understand it's what this APP specializes in and they never addressed such kingergarden concerns to their APP, that's so unprofessional. Maybe they'll fix it, maybe they won't, but like I said my review is based off my current experience, when they correct the issues I'll gladly modify this review as I see fit.

Pet Life
미국
앱 사용 기간 대략 2년
2022년 1월 5일에 편집됨

Menu used to work great but suddenly stop appearing on our store one day, reached out to support 3 times with no reply and we still have no working menu on our store. I Would avoid this app because support is non existent, if an error occurs they will ignore you and leave your site not functioning correctly for days on end before you give up and install another app that works!

Spare and Square
영국
앱 사용 기간 1년 초과
답글 qikify개 2020년 8월 20일

Thank you very much for your review!
It's great to know that our Smart Menu helps you well. We're looking forward to bringing even more benefits to your store.

Cheers!

2022년 8월 2일

Been using this for a while and really liked it. However, My mobile app is not working (MAJOR LOST SALES). I opened a ticket three (3) days ago and still no response. Needless to say I am quite angry right now!

JT's Designer Fashion
미국
앱 사용 기간 대략 1년
답글 qikify개 2022년 8월 5일

Hi there,

We sincerely apologize for the bad experience. Our head of support has reached out to you, but we haven't heard from you yet.

We're very sorry for making mistake between the two tickets. We understand how you are frustrated now. We were trying to help you fix the issue.

If possible, could you give us another chance to make it up for you?

I hope we can talk soon!

2022년 2월 8일

SmartMega Menu was nice, until I needed customer service. It is very difficult to get customer service. I've contacted Qikify customer support and haven't received a response in 9 days. I've sent 5 emails to them to solve this issue and Qikify is not helping. It's very frustrating. Because of this, my customers can't contact us through our website. We are losing business because of the lack of customer support from Qikify. Hopefully you have better luck with their customer service.

Nether Industries
미국
앱 사용 기간 7개월
답글 qikify개 2022년 2월 10일

Hi Nether Industries,

We sincerely apologize for the bad experience with our Smart Menu app.
We could not reply you immediately due to the New Year holiday.
Our support team have reached and helped you solve the issue. Could you please check your email?
Please contact us at support.qikify.com for better follow-up with this issue.

2020년 9월 3일

If you don't speed up the server,
be useless
If you don't speed up the server,
be useless
If you don't speed up the server,
be useless

meclio
미국
앱 사용 기간 6개월
답글 qikify개 2020년 9월 4일

Hi meclio,

We sincerely apologize for the issue that you encountered with Smart Menu.
We also checked your store. Smart Menu is still working smoothly on your store without any disruption or loading speed issue. Could you check again please?
Our support already send you an email in case you need any assistance.
Hope to hear from you soon.