整體評分
4.9
各級評分數量
  • 92% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2023年9月19日

If you care about the SEO score of your store, I would not recommend using that app. Whether due to the app being coded poorly or if the support is simply unable or doesn't want to help, the fact is that the script they use to load the menu is too big, they said they can't fix it, improve the size or optimize it any further and you just have to accept that your store will have a bad score to use a mega menu, which seems like a ridiculous trade-off.

RelicHunter.org
保加利亞
使用應用程式 4個月
qikify 已回覆 2023年9月24日

Hi team,
We sincerely apologize for any inconvenience that this app may have caused.
Regarding this problem, our support team contacted you, but it seems you have not received the message yet.
Could you please check your mail folder?

2023年8月1日

There is NO customer service available. I had a serious question, and nobody was willing to help. Apps like this will stop your workflow and shouldn't be on the app store. If you build your shop, you need a reliable and fast-reacting partner. I can definitely not recommend this app.

Good Vibes Furniture
美國
使用應用程式 大約20小時
qikify 已回覆 2023年8月3日

Hi there,
Firstly, we sincerely apologize for the inconvenience you had while using our Smart Menu app.
Our support team replied to your ticket at the same time you sent it, but it seems you did not see the response. Could you please check your spam/trunk box of your email again?

2023年9月29日

The menu suddenly stopped working and I couldn't fix it.

My Store
塞爾維亞
使用應用程式 1天
qikify 已回覆 2023年10月2日

Hi there,
We sincerely apologize for your experience with our app.
Our support team sent emails to you in order to help you fix the issue but it seems you have not received it.
Could you check your email folder?

2020年9月10日

I have been a customer for a long time and love the app, HOWEVER, I am giving a 1 star review right now because the menu has gone completely blank with no fix. No matter what I do the menu is completely gone and my site is not navigable. I guess I'm shut down for the day. Beware of this if you are thinking of using the app.

Pro Cabinet Supply
美國
使用應用程式 4年多
qikify 已回覆 2020年9月10日

We're so sorry for the problem.
Shopify has just released a new update for its data-loading method without any announcement, so we've tried our best to update Smart Menu instantly to match the new requirement.
The downtime was still nearly 1 hour, we're sincerely sorry for this incident.
The menu should be working normally now, could you check again please? If not, please try to hard refresh (Ctrl+F5) to clear cache, or contact us at support.qikify.com.

Apologize for any inconvenience and hope for your sympathy.

編輯時間:2022年5月22日

For Shopify 1.0, I rated the app 5 stars. For Shopify 2.0, I rate it zero.
It was a wonderful app. The BEST in my opinion but I've upgraded to 2.0 and it does not work well. The mobile menu is completely different and really not attractive. Guys, you need to get with the program and either develop a new app for 2.0 as many app developers have done so as not to impact their 1.0 customers, or you need to get this one working correctly on 2.0.
I know you can do it and I look forward to changing this to a 5 star rating again in the near future.

JULIE MILLER AFRICAN CONTEMPORARY
加拿大
使用應用程式 大約2年
qikify 已回覆 2020年11月18日

Thank you very much for your review!
It's great to know that our Smart Menu helps you well. We're looking forward to bringing even more benefits to your store.

Cheers!

2022年1月26日

Their support is lackluster, it's a push or like a major drag to have them correct options, it's almost like a pulling teeth process just no enthusiasm to fixing menu options. Front facing, the Menu's Mobile version doesn't display properly on Tablet and Mobile view, no customizable features at all, our Menu Hierarchy is a total mess, they're set up correctly and asked support and their response was "we fixed it" meanwhile they didn't fix anything at all. I will delete or modify this review once I see they properly PAY ATTENTION to me and stay focus on our requests mentioned in our email. we use many APPS I've simply never witnessed such careless responses and lack of focus. The Tablet view is literally cut-off when not expanded in full view screen mode, I don't understand it's what this APP specializes in and they never addressed such kingergarden concerns to their APP, that's so unprofessional. Maybe they'll fix it, maybe they won't, but like I said my review is based off my current experience, when they correct the issues I'll gladly modify this review as I see fit.

Pet Life
美國
使用應用程式 大約2年
編輯時間:2022年1月5日

Menu used to work great but suddenly stop appearing on our store one day, reached out to support 3 times with no reply and we still have no working menu on our store. I Would avoid this app because support is non existent, if an error occurs they will ignore you and leave your site not functioning correctly for days on end before you give up and install another app that works!

Spare and Square
英國
使用應用程式 1年多
qikify 已回覆 2020年8月20日

Thank you very much for your review!
It's great to know that our Smart Menu helps you well. We're looking forward to bringing even more benefits to your store.

Cheers!

2022年8月2日

Been using this for a while and really liked it. However, My mobile app is not working (MAJOR LOST SALES). I opened a ticket three (3) days ago and still no response. Needless to say I am quite angry right now!

JT's Designer Fashion
美國
使用應用程式 大約1年
qikify 已回覆 2022年8月5日

Hi there,

We sincerely apologize for the bad experience. Our head of support has reached out to you, but we haven't heard from you yet.

We're very sorry for making mistake between the two tickets. We understand how you are frustrated now. We were trying to help you fix the issue.

If possible, could you give us another chance to make it up for you?

I hope we can talk soon!

2022年2月8日

SmartMega Menu was nice, until I needed customer service. It is very difficult to get customer service. I've contacted Qikify customer support and haven't received a response in 9 days. I've sent 5 emails to them to solve this issue and Qikify is not helping. It's very frustrating. Because of this, my customers can't contact us through our website. We are losing business because of the lack of customer support from Qikify. Hopefully you have better luck with their customer service.

Nether Industries
美國
使用應用程式 7個月
qikify 已回覆 2022年2月10日

Hi Nether Industries,

We sincerely apologize for the bad experience with our Smart Menu app.
We could not reply you immediately due to the New Year holiday.
Our support team have reached and helped you solve the issue. Could you please check your email?
Please contact us at support.qikify.com for better follow-up with this issue.

2020年9月3日

If you don't speed up the server,
be useless
If you don't speed up the server,
be useless
If you don't speed up the server,
be useless

meclio
美國
使用應用程式 6個月
qikify 已回覆 2020年9月4日

Hi meclio,

We sincerely apologize for the issue that you encountered with Smart Menu.
We also checked your store. Smart Menu is still working smoothly on your store without any disruption or loading speed issue. Could you check again please?
Our support already send you an email in case you need any assistance.
Hope to hear from you soon.