Omtaler (21)
Raffiner
-
Etter vurdering
very bad support
You had raised ticket #2482 on 16 Jun at 8:00 PM ET enquiring about a feature. We responded within 24 hours on 17 Jun at 4:44 PM ET clearly stating that the said feature was not available but we shall explore its feasibility. You should have checked the status of your ticket before posting a negative review about our support
https://webmarked.freshdesk.com/a/tickets/2482
This is an update to my original review of this product (shown below). I am changing my rating from 1 star to 5 stars due to a response from the "powers that be" for this app. It appears that I am the fault of the app malfunctioning due to some unintentional changes to some of the node settings. The repairs have been made and this app is working as it was intended to work. My thanks to the Smart RSS Feed personnel for their explanation of what was wrong, why it happened, and correcting the issue.
Original Rating: Although the concept of this app is good, the customer service/tech support behind the product is either extremely slow or non-existent. One would think that if they were serious about a fee for this app that they'd take better care of the issues that this app has, such as this:
"This page contains the following errors:
error on line 14 at column 14: error parsing attribute name
Below is a rendering of the page up to the first error."
I've been waiting for 10 days for some response to my support ticket with literally no action from this app's support personnel. I'll give it a few more days, but I'm not going to keep this app if no one is going to maintain and service their customer base. IMO? Shoddy management
If a response and fix are provided within the next 3-5 days, I'll consider updating this review to a better one. However, based on my current experience of this app's management, I'm not too hopeful that that's going to happen.
The issue associated with RSS feed on your store has been resolved. Due to some node name changes made by you, the RSS feed became invalid and the error showed up. We have restored the default value. Once you reinstall the app, the feed should work fine. Please don't make any changes to node names.
Your ticket went unanswered because you had provided incorrect store URL. We get lots of spam tickets daily and verification of store URL is an approach we use to filter out such tickets.
If you run into any further issues, please let us know.
WOW. great app for RSS feeds and comes with 60 days free trial
Was working well, but it's not working any more and I can't get anyone from support to respond to me.
We had replied to you on November 11 where we had asked for the Pinterest URL of your store for further diagnosis. Kindly check your Gmail Inbox. We are still awaiting your response.
A good idea to have such an App, but I didn't get any response from the developer when I needed help for a second time, hence I can't recommend it.
This app is a life changer for me. Just created tones of Pinterest Pins in one click.
Really like it.
Thanks for the awesome review. This would motivate us to put in more efforts.
Created Pinterest pins blazing fast, very simple and straightforward!
Thanks a lot for your appreciation!
Like any app, there are a few tweaks that are needed but Dayum what a difference this app has made for my Pinterest traffic! Messed around with trying to add RSS Feed myself and then found this app. Easy to setup and affordable.
Highly Recommend
Excellent app - simple to use and works perfectly. Customer service is top-level too. Helpful, friendly and prompt!
the app is good, but the support is terrible, I've been trying for support for more than 7 days, and I still haven't been answered. o app é bom, mas o suporte é pessimo, estou a mais de 7 dias tentando suporte, e ainda não fui atendido.
Apologies for the inconvenience, but your last 2 mails dated March 17 landed into our spam folder. You can confirm this by opening the screenshots below. We occasionally check our spam folder that's why the delay in response occurred. Before this, the last we received any communication from you was on 18 December 2021, which we had timely replied back.
https://www.webmarked.net/wp-content/uploads/2022/03/Screenshot-from-2022-03-18-19-03-29.png
https://www.webmarked.net/wp-content/uploads/2022/03/Screenshot-from-2022-03-18-19-03-13.png
Now coming to the issue, you have selected Facebook Instant Article specfic RSS feed. Here the image is loaded inside content:encoded node, as per requirement. Also, FB doesn't accept price in Instant Articles. We are going to share further details via email.