Smart Seo Boost

Sent question to support asking why the two products are still processing for over a week now. Also was curious as to what changes they are making - just updating alt text? Never received a response - deleted app an moved on.

I tried the free version tos ee what it would do and was anxious to upgrade to the paid version. However, all it says is that it optimized the 10 product pages. There is no explanation as to what it actually did to optimize. I submitted a request to them to get info on what it did specifically several days ago and have not received a response.
With no customer service and no real explanation on how the app is optimizing, I am not inclined to pay for this app and couldn't be more disappointed.

*** Edit - I am going to trust the process, the app is still running in the background and our inventory is extensive. Our products do appear to be ranking higher in Google searches, however our site traffic is down for the first time ever. I will continue to let the app do it's thing until our inventory has been optimized and review again.*** We added this app for obvious reasons. We do have an extensive inventory so were trying to be patient with the app to do it's thing. However, the app got about 48% of our inventory "optimized" and we noticed a absolute nose dive in our site traffic and customer purchases. We have sent a request to the HELP desk and are waiting to hear what they say, so maybe the rating will change. At this moment I am very upset and frustrated as our site was doing much better before we installed this app. We had hoped it would help increase site traffic, thus increasing sales. instead so far we have seen the opposite effect and will have to figure out if the changes they made are permanent or if we can get things back to the way they were before, or if we have to pay someone to fix a mess.