Sherpas: Smart SEO
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Very disappointed, I install this app and then uninstalled, but there was left code, when I ask them for help, I need to install again and pay one monthly fee. Sent them emails, no reply.
Hi James,
Please note that the best way to uninstall the app is to go to the Setup page and press the Remove Integration button. This is what we advised you do when you asked us for help. You would not have been charged $4.99 because you have already gone into a billing cycle. And in the unlikely situation that this billing cycle ended the minuted you installed the app again we would have refunded the charge.
Still you went on to manually delete the app and broke your website. Now we would have fixed that was it not for the weekend. Your tickets arrived late Friday night. Please note that we sometimes provide support over the weekends but in general cannot afford to do so for an app which is generating less than a developer's salary. And this support case was indeed answered by us.
Given all this I believe you review is completely unjustified, first of all because it wasn't us who broke your website obviously, second because we gave you a solution and third because in the prospect of paying $4.99 which would not have happened with 100% certainty you chose to risk your sales over the weekend and then blame us for this.
I am sorry I have to be so direct but given all the hard work we have put into this app and the fact that we have been answering more than 30 support requests every day for the past two years I feel that this review is doing us great injustice!
Easy to use, very fast customer service response time, immediate result on google search console, multi-language support.
Highly recommended app and great service too, nothing to complain about. Too good to be true, thanks
Needed an affordable app to deal with Alt tags and JSON, at first i was not sure how to operate the JSON part, but this was immediately resolved through the live chat (with Rado) who confirmed that the JSON tags are generated for every page, he then sent me links via Google to show, even removed duplicates for me. Great great support and app
We are new users. In a chat, complicated questions were answered promptly and comprehensively. Great support.
Very helpful and easy to use. Saved me hours of keyword entry and configuration.
www.heathleaf.com
Google wouldn't approve my products for enhanced free listings. Had some duplicated structered data from previous SEO apps, got fixed by Rado in no time.
I used Smart SEO to help with structured data. I had questions and Lina went above and beyond to help me out!
Great app and Amazing support. I tried a bunch of apps to fix our Google Search structured data errors, and with a little help from support, it was fixed.
Just installed the app and got a 5 star support. They helped me fixing some issues with my html code.