Sherpas: Smart SEO
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Exceptional Customer Support! Had an issue when I needed to uninstall the app from one of my themes and Customer Support responded promptly & professionally with everything I needed to solve the problem.
I used the app but I never knew if it actually did anything, It doesn’t say show or tell you what changed. I think the app should show a preview of what it came up with so you can decide if you want to make the changes, modify the proposed changes or not to allow the changes.
This review is the same way really, I take the time to do it, hit submit review and right away it asks me to delete my review. I don’t know if my review is going to show up but I will be checking
I used this app to check my SEO performance , as the name says , its smart and helps you to get the fields right. Great app.
great app, super useful. The support team was lightning fast to reply and super friendly. Highly recommend it !!
I have been using this app for a few months now for my canvas and home decor store, https://averyrosedesigns.com . It has been extremely useful with managing some of my SEO issues as I am very new to a lot of the SEO stuff. This app makes stuff a lot easier.
Very disappointed, I install this app and then uninstalled, but there was left code, when I ask them for help, I need to install again and pay one monthly fee. Sent them emails, no reply.
Hi James,
Please note that the best way to uninstall the app is to go to the Setup page and press the Remove Integration button. This is what we advised you do when you asked us for help. You would not have been charged $4.99 because you have already gone into a billing cycle. And in the unlikely situation that this billing cycle ended the minuted you installed the app again we would have refunded the charge.
Still you went on to manually delete the app and broke your website. Now we would have fixed that was it not for the weekend. Your tickets arrived late Friday night. Please note that we sometimes provide support over the weekends but in general cannot afford to do so for an app which is generating less than a developer's salary. And this support case was indeed answered by us.
Given all this I believe you review is completely unjustified, first of all because it wasn't us who broke your website obviously, second because we gave you a solution and third because in the prospect of paying $4.99 which would not have happened with 100% certainty you chose to risk your sales over the weekend and then blame us for this.
I am sorry I have to be so direct but given all the hard work we have put into this app and the fact that we have been answering more than 30 support requests every day for the past two years I feel that this review is doing us great injustice!
First time setup seemed easy and so far the content seems to be useful for my site's SEO. I love the easy one click integration.
We don't have much SEO, but lot's of PPC. The app has helped us get our seo started, useful as its something we don't really understand until now.
I used this app to boost my SEO for about a month. It's a great app to have, easy to use for beginners. Overall, I recommend it.
I am sure this would be ok if you have made zero input in to your site's SEO already and want an easy win with marginal effect (SEO is more about doing your keyword homework than actually changing them, this won't do that for you).
Unfortunately it decided to change all of my meta titles and descriptions upon install... some of these were titles and descriptions which were already optimized and working well! So I immediately uninstalled to find a lot of code left behind which I had to manually remove to get my meta data displaying again as it did before installing. Fortunately, have managed to remove it but if you do not know what you are doing and find yourself in the same position as me, you'd probably panic!
Hi there,
First of all thank you for trying our app!
There are two things that I feel I should clarify here:
1. Smart SEO does not change the meta titles and meta descriptions that you have in the Search engine listing preview section in Shopify. But Smart SEO changes your actual page meta title and description based on the SEO templates you have in the app. With the templates you have 100% control over what meta tags are being generated. If you want to use the meta tags from the Search engine listing preview section, the ones that you already had, you just have a template which uses the ${default-meta-title} and ${default-meta-description} token and apply this template to the products that you want. You can also apply it to a collection of products.
Again Smart SEO does not mess with your backend and the data that is already there. What it generates is a matter of configuration and is generated on the fly.
2. Smart SEO has an Add Integration button on the Setup page. Pressing this button will add the Smart SEO code to your theme. But you also have the Remove Integration button. Pressing this one will remove the code from your theme. You do not really have to go and manually amend your theme. It is all there and is automatic.
I hope this information is useful! And if you decided to give the app another try we will be more than happy to set it up for you in a way that meets your requirements.
Thanks!