Sherpas: Smart SEO
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Recensioner (1 391)
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Only had it a day but already received the most amazing support with fixing issues, including one issue I've been trying to sort for aaaages!! The support is also very proactive as they get in touch to let you know about issues and offer help.
I used this app for couple of days and it did what it was suppose to do. However we decided internally that we don't need one right now.
I used the app but I never knew if it actually did anything, It doesn’t say show or tell you what changed. I think the app should show a preview of what it came up with so you can decide if you want to make the changes, modify the proposed changes or not to allow the changes.
This review is the same way really, I take the time to do it, hit submit review and right away it asks me to delete my review. I don’t know if my review is going to show up but I will be checking
Gentilissimi e super disponibili, mi hanno seguita passo passo per un'intera mattina. L'app è semplice e intuitiva ed è anche in italiano. Consiglio questa app. Assistenza top
Great app, very simple to use and customer service is very incredible. They fixed an issue for us in olny 5 minutes. Highly recommend!
Just getting started with the app, so far I'm impressed and the support is very helpful, thank you :)
Customer support rocks! they are fast, kind and patient, despite being me the one that caused the issue in the first place due to my inexperience!
They will have your back no matter what!
I am satisfied with the tremendous help I received from Lina! I knew nothing about SEO before but I know a little more now thanks to Lina. This app will remain a part of my store. The design is smooth and very easy to learn. Did I say that I was satisfied????
great support thanks so much for help. I used password protect on my store and needed to boost my site welshgiftshop.com
Very disappointed, I install this app and then uninstalled, but there was left code, when I ask them for help, I need to install again and pay one monthly fee. Sent them emails, no reply.
Hi James,
Please note that the best way to uninstall the app is to go to the Setup page and press the Remove Integration button. This is what we advised you do when you asked us for help. You would not have been charged $4.99 because you have already gone into a billing cycle. And in the unlikely situation that this billing cycle ended the minuted you installed the app again we would have refunded the charge.
Still you went on to manually delete the app and broke your website. Now we would have fixed that was it not for the weekend. Your tickets arrived late Friday night. Please note that we sometimes provide support over the weekends but in general cannot afford to do so for an app which is generating less than a developer's salary. And this support case was indeed answered by us.
Given all this I believe you review is completely unjustified, first of all because it wasn't us who broke your website obviously, second because we gave you a solution and third because in the prospect of paying $4.99 which would not have happened with 100% certainty you chose to risk your sales over the weekend and then blame us for this.
I am sorry I have to be so direct but given all the hard work we have put into this app and the fact that we have been answering more than 30 support requests every day for the past two years I feel that this review is doing us great injustice!