Sherpas: Smart SEO

Hi Smart SEO Support Team,

I am writing to request a refund for an app charge that appeared on my Shopify invoice after I had already uninstalled Smart SEO.

Store URL: www.sovabag.com Invoice Number: 534889837 Charge Amount: $164.90 Charge Date: June 8, 2026 Uninstall Date: May 26, 2026

Since the app was uninstalled before this charge was collected, I kindly request a refund or credit for this amount.

Please let me know how you'd like to proceed.

Thank you, SovaBag

I was a little confused after installing, but they helped on Livechat and got on a call to properly onboard me. 11/10 support, haven’t seen that these days! Thanks Relay, the app’s been working great.

amazing customer service they helped me a lot, answered all my questions.

actively help users... excellent services

Best SEO app ever. Helped a lot even with the free plan and the customer service is also very good.

Excelente servicio y profesionalidad gran trabajo logró en mi tienda muchas gracias

Amazing customer service. Easy app. thanks

A I.A tem muitos problemas em criar palavras chaves e muitas das vezes não salva oque foi editado ou configurado, tem muito oque melhorar

very helpful

Sherpas provided excellent customer service.

Está genial

The customer service is great and helpful, Satisfied!

Amazing plugin, the team was really supportive. would highly recommend 110% go for it

Radoslav was amazing and helpful he has solved my problem in seconds definitely recommend

Thanks for the best Support

Very Fast and best service and help i appriciate Ivailo for helpeing me and your best service once again thankyou very much and 5 star from me ...

Amazing

Good customer service, quick response and well built website.

Thanks a lot Mr.Ivailo
I appreciate your help,You are truly a person of good morals and good experience. You have taught me a lot. I will not forget your help.thanks again

Es muy buena

Application Error

Great service and friendly staff. I love this app for the smoothness of how it preforms.

made thing a lot easier to work with, and are quick to solve your issues

App útil para acciones concretas. Enhorabuena y gracias! Aunque sinceramente, desde mi punto de vista no la considero imprescindible.

It's a really good service

The best one team , with exclusive features seo. RECCOMAND IT

Very good SEO Tools, Easy to use, Nice Job from the developer, I recommend this app to all Store owners

Fast & Simple app to use with great customer support too !

A big thank-you to Mr. Radoslav for his kind support on my website www.e-diverse.com . His quick and helpful assistance made a real difference.

I'm really appreciated for the whole services by shopify and smart seo team specially Mr Rado sherpas who guided me with all his goodness thank you....

Very good! Easy to use, not so complicated and it also support AI generation for alt

The app is easy to work with and gives you confidence, knowing you have the SEO that will help drive traffic and boost sales. The customer service is great, and the team are super friendly and helpful. Thanks to the team at Smart SEO. Let's continue in the success! DS 2025!

Great customer service! The team was prompt, professional, and very helpful in resolving my refund request. Really appreciate the smooth process—will definitely consider using the app again in the future.