Sherpas: Smart SEO

Sherpas: Smart SEO

評價 (1,415)

整體評分
5
各級評分數量
  • 95% 的評分為 5 顆星
  • 4% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 0% 的評分為 1 顆星
2022年3月16日

Great app, very simple to use and customer service is very incredible. They fixed an issue for us in olny 5 minutes. Highly recommend!

Click Hair
義大利
使用應用程式 大約6小時
2019年11月4日

Just getting started with the app, so far I'm impressed and the support is very helpful, thank you :)

Moozle
荷蘭
使用應用程式 大約6小時
2021年8月2日

Customer support rocks! they are fast, kind and patient, despite being me the one that caused the issue in the first place due to my inexperience!
They will have your back no matter what!

Abysm Internal
加拿大
使用應用程式 大約6小時
2022年4月29日

I am satisfied with the tremendous help I received from Lina! I knew nothing about SEO before but I know a little more now thanks to Lina. This app will remain a part of my store. The design is smooth and very easy to learn. Did I say that I was satisfied????

Pleasurehertoo
美國
使用應用程式 大約5小時
2022年1月21日

great support thanks so much for help. I used password protect on my store and needed to boost my site welshgiftshop.com

The Welsh Gift Shop
英國
使用應用程式 大約5小時
2019年8月9日

Very disappointed, I install this app and then uninstalled, but there was left code, when I ask them for help, I need to install again and pay one monthly fee. Sent them emails, no reply.

PLENO Massager
美國
使用應用程式 大約5小時
Sherpas Design 已回覆 2019年8月14日

Hi James,

Please note that the best way to uninstall the app is to go to the Setup page and press the Remove Integration button. This is what we advised you do when you asked us for help. You would not have been charged $4.99 because you have already gone into a billing cycle. And in the unlikely situation that this billing cycle ended the minuted you installed the app again we would have refunded the charge.

Still you went on to manually delete the app and broke your website. Now we would have fixed that was it not for the weekend. Your tickets arrived late Friday night. Please note that we sometimes provide support over the weekends but in general cannot afford to do so for an app which is generating less than a developer's salary. And this support case was indeed answered by us.

Given all this I believe you review is completely unjustified, first of all because it wasn't us who broke your website obviously, second because we gave you a solution and third because in the prospect of paying $4.99 which would not have happened with 100% certainty you chose to risk your sales over the weekend and then blame us for this.

I am sorry I have to be so direct but given all the hard work we have put into this app and the fact that we have been answering more than 30 support requests every day for the past two years I feel that this review is doing us great injustice!

2020年9月18日

Easy to use, very fast customer service response time, immediate result on google search console, multi-language support.

SaltPepperFashion
沙烏地阿拉伯
使用應用程式 大約5小時
2021年12月22日

Highly recommended app and great service too, nothing to complain about. Too good to be true, thanks

The Cool Projects
希臘
使用應用程式 大約4小時
2021年12月3日

Needed an affordable app to deal with Alt tags and JSON, at first i was not sure how to operate the JSON part, but this was immediately resolved through the live chat (with Rado) who confirmed that the JSON tags are generated for every page, he then sent me links via Google to show, even removed duplicates for me. Great great support and app

Spot On Dealz 置好價
香港特別行政區
使用應用程式 大約3小時
編輯時間:2023年6月13日

We are new users. In a chat, complicated questions were answered promptly and comprehensively. Great support.

Perfect Makeup Mirrors
美國
使用應用程式 大約2小時