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This app advertises "unlimited tabs" on the free plan, which is completely misleading. After installing the app, I discovered that you actually have to upgrade to a paid plan to use any tabs at all. The free plan is essentially useless. This bait-and-switch tactic is incredibly frustrating and a waste of my time. I specifically chose this app because of the advertised free unlimited tabs, and now I have to look for another solution. I would not recommend this app to anyone looking for a truly free option. Don't fall for the false advertising!
Hi,
We appreciate your feedback and apologize for any confusion regarding our free plan. The FOLDER's free plan does include unlimited standard tabs generated from product descriptions (using headings). However, creating custom shared tabs or accessing advanced design features requires upgrading to a paid plan.
We understand how important it is to have clear pricing expectations, and we'll use your feedback to improve our communication.
If you're open to it, we'd be happy to personally assist you in setting up the free tabs correctly, as many users find this option sufficient for their needs.
Best regards,
The TK Digital team.
Even is a good option, there is not a visible option to cancell the services. I´m waiting support for cancellation!
Hi,
We've tried to contact you via email, but it looks like our messages keep getting lost and don't reach you.
Anyway, to cancel the subscription, you just need to remove the app from your store. We're using the Shopify Payment system in our apps, so once the app is uninstalled, the subscription will be canceled automatically.
Regards,
The TK Digital team
Same issue as others. I installed the app, never activated, but a promo link that directs users back to this app's page is now attached to my product pages. I have no idea how to get rid of the link and frustrated that I have to contact support to figure out how to get rid of it. See printscreen of the issue here >> www.screencast.com/t/BafgB6D7mDlq
Its free and looks great. But the main thing I was looking for was changing from tabs to accordian on mobile. There's an option in there to change automatically, but it doesn't work. It'll just show Tabs. Chat help wasn't useful and kinda want to get on with their day. Otherwise it would be a great app, its ok if you just want tabs.
Hi there,
Truly apologize for the inconvenience, but we don't have an option to always show accordion view on mobile. We have an option to transform the widget to accordion when there's not enough space for all the tabs, or always accordion (for both desktop and mobile), but not tabs for desktop / accordion for mobile, sorry.
We'll definitely add this feature to our TODO and add it to the app. Thank you for the suggestion!
Best,
TK Digital team
Worst app on shopify.
If i could rate this app zero 0, i would. Please people look for a better app to use. I won't advise anyone to use this app. I have been using this app since last year and they changed some features which affected the display of how it
showed on my website. I contacted them several times to help us check what the problem was but they refused to help giving flimsy excuses. 2 shopify gurus also contacted them on my behalf and they wouldn't respond. Once more this is a very very bad app. Search elsewhere for a better app to use but not this.
product page not working. not working. not working. not working. not working. not working. not working.
Hi,
We had a chat hour ago and i send you an access request to help fix this issue. It seems you still haven't accepted it and left us a negative review.
Please write me to help@tkdigital.co.uk when you accepted it so we could fix this issue.
It was a good app until the recent update. It detroyed all my pages without any warning. You want to charge a fee, that is fine. But you should give a way that customer could uninstall it without any hassle. I spend a whole day get my pages back to work. Rubbish people.
Really sorry for the inconvenience we caused you. If your page was broken, you should always contact our customer support. This is a known issue and is fixed in a few minutes. And your tabs are back and up in no time.
Was fine until the new update. Basically, this was free with no caveat. The new update added their branding and they want $$ to remove it. Additionally, it broke condition blocks. If you have it, do not update it!
Disappointed. This has turned my work day into a long one! Shopify needs to add a bit more functionality, such as a clean description display to avoid using third party apps!
This app is a completely disaster. It destroyed all the layout of my pages even though I uninstalled it the code remained in the pages... please be aware from this app!!! I never recommend it at all!
Hi, sorry to hear that.
Just quick heads up as we just released update which should support your theme along with new features
This app is a mess. It removed all my product descriptions unable to save my edits.... Dont use this app if you dont want to mess up your site.
Hi, sorry to hear that.
Just quick heads up as we just released update which should support your theme along with new features
