Omtaler (335)

Samlet vurdering
4,6
Antall per vurderingsnivå
  • 79 % av vurderingene er 5 stjerner
  • 12 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 2 % av vurderingene er 2 stjerner
  • 6 % av vurderingene er 1 stjerner
11. april 2025

difficult to manage

Aemilia Imports Store
USA
7 minutter bruker appen
TK Digital svarte 14. april 2025

Hi,

Thanks for your feedback, and I'm sorry to hear that you're having trouble with our app!
Please email our support team at support@tkdigital.dev. We'll do our best to set up the app the way you need it and answer all your questions.

Response time from the support team is usually about 1-2 hours, so do not hesitate to contact us. We are always nearby to assist as soon as possible.

Best regards,
The TK Digital team.

Redigert 18. oktober 2019

App is alright and fairly easy to use but not perfect. The major downside is the support, which you hopefully won't need.

Its via email only and they take at least a day to respond. After a week of waiting, I was told that they don't know how to answer my question and to contact Shopify directly for an issue with their app.

Walking Depot
USA
9 måneder bruker appen
Redigert 25. februar 2019

Your customer support is dead, your app doesn't show up on all my products. I DO NOT recommend this app.

Bitters Boutique
Jordan
5 måneder bruker appen
TK Digital svarte 19. mars 2019

Hi, sorry to hear that.

Just quick heads up as we just released update which should support your theme along with new features

10. april 2019

This app "was" fantastic. Did exactly what I needed. However, there has now been an update which means you have to "pay" to have more than 1 tab. which is pointless as its now not a free tab app. Might as well not use it and just have item description.. poor show guys! at least let us have 2-3 free tabs!

Hull Pops Ltd
Storbritannia
2 måneder bruker appen
14. mai 2019

We had many problems with this app, not working properly: it wasn't displayed properly on the product page. The support wasn't able to help.
So we decided to take another app.

Boutique Pyrex®
Frankrike
Rundt 2 måneder bruker appen
TK Digital svarte 14. mai 2019

Thanks for the review, but we cannot support every app or every request that merchants make.

We have thousands of stores depending on us, so we cannot go and change everything for unique cases.

Sorry again, and we hope you find your solution!

3. mars 2020

For the most part, the app has worked well but have found that the tabs don't work on the Internet Explorer browser. I tried contacting the customer service a week ago and have not yet got a response. Wondering if this is an existing issue with this app.

Brenniston
Australia
30 dager bruker appen
TK Digital svarte 4. mars 2020

Hello,

I found email which you sent us 2 days ago. We replied to your question in a few hours. Can you please check your email?

Also we have Live customer support chat, if you have any questions or need any assistance please write us trough there and we will reply to you in a few minutes.

I sent you a message trough our live customer support chat. Please reply and let's resolve the issue there.

Tk Digital team

Redigert 14. oktober 2018

Might be something with my modified theme, but didn't work with customized brooklyn theme. After removing had to reroll to backup.

Lego Avengers
Portugal
23 minutter bruker appen
TK Digital svarte 19. mars 2019

Hi, sorry to hear that.

Just quick heads up as we just released update which should support your theme along with new features

6. november 2018

Doesn't works. The tabs disappears when the product page is loaded.
I hope it will be solved in the future.

On The Rugs
Danmark
13 minutter bruker appen
TK Digital svarte 19. mars 2019

Hi, sorry to hear that.

Just quick heads up as we just released update which should support your theme along with new features