The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
We were on basic plan and it worked nice. Our order numbers jumped more than 1000+ for one of our store and it stopped working immediately. No intimation that the plan needs upgrading. We upgraded the plan but it would go and tag all the historical orders (though they were already tagged) which means we hit the 5000+ orders number in a month immediately. Now it stops working again. Its frustrating experience to tag each and every incoming order manually even when you paid for a service to do exactly that.
Cherrie Baby Boutique
Like others have said, support used to be good but now I can't get a reply. It has been working well but I can't get help with upgrading my plan. Shame.
Same comments as everyone else - app used to be good with excellent support - however support is now non-existent. You are taking a big risk implementing an app with no support. We now have to start finding an alternative.
Yoga Studio Store
Its a great app, however I have tried to contact customer support for a couple of questions regarding the app and no reply after 2 messages. Reading other reviews it seems that there support is non existent which is a shame because the app is pretty good.
If you are looking for a tag app, I would choose an alternative where the support team can help with questions.
Work & Safety
Poor customer service.......No reply to my emails three emails as king very simple questions and so very disappointed.
Terrible customer service...
Concept of the app is good BUT App has so many glitches... make the effort to contact support 4x times without an answer!
Cheap Rugs Australia
Was absolutely loving this app and our store uses it extensively but we're having issues with a few of the rules not working and there's absolutely no support available
POM Amsterdam - DE
One late response in over a month, and then absolute silence. Look for alternatives. Cant recomment enough not to use this app unless you don't have any doubts because there is no support for it.
POM Amsterdam - NL
I sent a message for support a month ago. Nothing. I wish the support was more responsive because i dont see the app working properly.
Ice 'N' Fire
Never replied to either of my messages. If you can't provide support maybe don't offer a service. I just had some basic questions but I will look elsewhere now.