WHF Smart Tags

Superb customer service. They responded to messages promptly and helped customize the app. to my specific needs.

The app. itself is a great auto tagging time saver.

This app is usually fantastic. Not sure what happened to support, but it is just gone now. App still works pretty well, but nobody answers IMs or Emails at all. Tried every channel I could think of. Guess i have to find a replacement app.

I am using this app to help differentiate customers for email marketing based on the product variant they purchased. The customer service I received helping me set up was outstanding. Recommended 100%

i have been using this app for well over a year and the staff were always helpful. I recently launched a new site and needed help setting it up but this was 6-8 weeks ago, i have been emailing weekly and have had no response. I can only assume they have stuff going on in their personal life to which i hope them all the best and hope they can resume on working on the app. i will update this review to a 5* once the issue is resolved but until then i cant use the app on my current store

!! This app removes tags without instruction or warning !!

Contrary to the explicit statement to the contrary on their product info pages, the app removes tags. This has been confirmed by Shopify Support.

This has cost our store dearly in sales over the last week.

If you have a store of any size, think very carefully about using this app. If you have a larger store then my advice is to absolutely avoid it.

This is a fantastic app but the pricing structure is fundamentally unfair. Charging an ongoing monthly fee for a lifetime no of tags means that if you need a large number now but then only say 30 each month going forward, you'll still have to pay the high level plan every month going forward - even though your usage will decline significantly. A monthly tag allowance (so you pay more when you use more) would be fairer.

Had an issue with the App. App-developer claims it is the fault from Shopify and offers me to ask Shopify regarding this issue. I was pleased. But after several days and no feedback from the developer, I asked Shopify by myself. Only to find out there was no ticket with my issue. As a result I assume the developer didn't care about my problem.

However, Shopify got back to me and confirmed the issue is caused by the app. I asked the developer again and asked for a fix, but I didn't get any reply by today. Sorry, but this wasn't a nice experience. It costs me time to solve the problem and I trusted the "wehavefaces".

Never heard back from the support, so I wasn't able to use the app. I had to delete it again. Not a good service...

Never replied to either of my messages. If you can't provide support maybe don't offer a service. I just had some basic questions but I will look elsewhere now.

10/10 would recommend this app to anyone that uses tags on Shopify. The UI is straightforward + if you have any questions the support is top notch! Can't tell you how many hours this app has saved our E-commerce team.