WHF Smart Tags , 84 reviews

The quota counts the existing tags you have.

This app is usually fantastic. Not sure what happened to support, but it is just gone now. App still works pretty well, but nobody answers IMs or Emails at all. Tried every channel I could think of. Guess i have to find a replacement app.

This is becoming one of my most useful Apps. I am able to automate tagging orders and clients to then use these tags to set up personalized marketing campaigns. Really useful! and the support team has been great helping me tweak the rules and pinpointing details in order to accomplish advanced rules.

Great Customer Support.

A good solution for auto tagging, with clean interface.
Customer support is also very helpful.

Cheers!

This is a fantastic app but the pricing structure is fundamentally unfair. Charging an ongoing monthly fee for a lifetime no of tags means that if you need a large number now but then only say 30 each month going forward, you'll still have to pay the high level plan every month going forward - even though your usage will decline significantly. A monthly tag allowance (so you pay more when you use more) would be fairer.

I am using this app to help differentiate customers for email marketing based on the product variant they purchased. The customer service I received helping me set up was outstanding. Recommended 100%

i have been using this app for well over a year and the staff were always helpful. I recently launched a new site and needed help setting it up but this was 6-8 weeks ago, i have been emailing weekly and have had no response. I can only assume they have stuff going on in their personal life to which i hope them all the best and hope they can resume on working on the app. i will update this review to a 5* once the issue is resolved but until then i cant use the app on my current store

I have just subscribed to the app and it has stopped working. I have sent to the support, they responded saying they fixed the error, however it is not working for 2 days now!! I will consider cancelling the subscription.

Had an issue with the App. App-developer claims it is the fault from Shopify and offers me to ask Shopify regarding this issue. I was pleased. But after several days and no feedback from the developer, I asked Shopify by myself. Only to find out there was no ticket with my issue. As a result I assume the developer didn't care about my problem.

However, Shopify got back to me and confirmed the issue is caused by the app. I asked the developer again and asked for a fix, but I didn't get any reply by today. Sorry, but this wasn't a nice experience. It costs me time to solve the problem and I trusted the "wehavefaces".

Never heard back from the support, so I wasn't able to use the app. I had to delete it again. Not a good service...