Smart Tracking AI

AI-powered order tracking page

Smart Tracking AI helps merchants offer a self-service order tracking page and AI-assisted delivery support. Buyers can search shipment status by order information or tracking number, while the app checks store order ownership, caches repeated lookups, and helps reduce repetitive “Where is my order?” support requests. Merchants can recharge points through Shopify Billing and use points for shipment lookups and AI replies.

• Real-time shipment tracking for customers.
• Reduce support tickets with self-service lookup.
• AI assistant answers delivery questions.