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Can a developer remove this wishlist code from my website? I uninstalled but i can still see the wishlist but its just broken
Update: I had to hire a developer to remove the stubborn code off my website costing me money.
Update: It appears there's a misunderstanding. Our app was installed in February 2024, but since January 2024, we've updated our app to no longer require permission to edit themes. This means our app couldn't have added the code in question.
It's possible the code was added by a developer with collaborator access or another app. Could you please provide more information about the code so we can help investigate further? We're committed to resolving this issue and ensuring your store functions smoothly.
Original:
There are no wishlist elements visible on your store. Kindly refer to the screenshot at URL below. You might have seen some elements due to browser cache which automatically gets away after few page refresh.
https://drive.google.com/file/d/1Oy57wDwlT9W9JAsR0O3RFIS596_vJBKy/view?usp=sharing
Also, our app doesn't automatically inject anything to the theme codes. Only in select cases we do manually customize the store after receiving collaborator account access, which was not the case of your store.
Faced installation issues. Its been over 2 days since we raised the ticket, there is no response at all.
Edited - the response came after 3 days with multiple follow ups and no response.
It has been more than 30 hours since the issue related to wishlist on your store was resolved. We had sent you a response confirming this at 7PM IST on Dec 5.
You can view the ticket and its resolution on the portal:
https://webmarked.freshdesk.com/a/tickets/2591
Overall this has very basic wishlist functionality. When any items on the wishlist are out of stock, then "Add to Cart" does NOT work at all.
To make things worse, the App Developer has not even responded to us for 4 weeks after we reported this problem to them. So I'm rating this as 1 star because I could not give it 0 stars.
The app did not integrate and no one is replying to the email or tickets. The app did not integrate and no one is replying to the email or tickets.
Aucun support client ! Ras le bol de les relancer sans réponse, nous supprimons l'app de nos 3 shops.
The dashoard is never visible to us. I sought support but it was never given. The support team advised to open all cookies for every one. Our security expert told , it is a dangerous move to open all cookies. Very unprofessional support given, Last 60 days I could not access the dashboard.
It is technically impossible to access the dashboard of an App embedded in Shopify Admin if Third-party cookies are blocked in the browser. We had informed you this several times. Since you refused to enable 3rd party cookies, you were unable to access the Dashboard. Even Shopify Support Team were able to access the Dashboard on your store, but you were not able to access it. What you wanted is technically not possible at this point of time!
Very poor support. I've made four inquiries so far, none of them answered. Despite three months since I first contacted this. I am very angry.
It is incorrect to say that you inquiries went unanswered. Our records suggest that your first and the only request so far was made on March 13 and our team replied back within 12 hours. Since then, we waited 10 days for your response and now we are replying back to this review. Please respond to our email dated March 13, so that we may provide you with a resolution. Thanks!
I do not know what is going on with this app. I contacted them before they used to reply. but now it's been more than a week, they never reply to email or tickets! I do not know actually to delete the app or keep it. I will give them one more week as a chance to reply back.
The app doesn't work.
I opened a ticket 3 days ago, no response.
Definitely not to be installed, customer support does not exist.
Totally bad experience.
10 jours que j'ai envoyé un ticket car l'application ne fonctionne pas... 0 réponse en 10 jours. Merci, je désinstalle.
Apologies for the inconvenience. But your ticket was misclassified as spam, as it was similar to several spam tickets received lately. We recommend that all communication should be made in English.
Anyway, we are going to respond to the ticket separately with resolution.