Recenzje (333)
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Overall, the chatbot is helpful, but it struggles to differentiate between current and outdated information, even when updates are made regularly. For instance, the chatbot sometimes provides customers with expired promotional details, which creates confusion when we have to explain that the offer is no longer valid. We've programmed the bot to direct customers to the announcement bar on our webpage for current promotions, but it still occasionally shares internal, outdated information that isn't relevant to them.
Another issue is that the bot cannot provide order details unless the customer has both the order number and email address. Ideally, if a customer provides just the email address, the bot should be able to list their orders and have them select the relevant one. Alternatively, if the customer only has the order number, the chatbot should still be able to provide the necessary details, as our order numbers are unique.
In summary, while the bot is helpful with basic information, there's significant room for improvement in its accuracy and functionality.
I just started using this and I really like it
Dear Tanuki Mode, thank you for your great feedback! 😊 We’re thrilled to hear you're enjoying it already!
We like it. It the chat bot is trained well, the results will come!
Stuffgoodies LLC
Dear Stuffgoodies,
Thank you for your positive feedback! We’re thrilled you’re enjoying the chatbot. Your insights motivate us to keep enhancing our service! 🌟😊
Easy to install and effective. Keeps getting better with training.
Hi Madelyn, thank you for your positive feedback! We appreciate your support and are glad to hear our app keeps improving with training. Your insights are invaluable to us.
Great chatbot! Only thing I would add is the ability to chat with the bot itself as an admin to update its knowledge base or quickly give it answers to questions customers ask, which it might not know.
Hello Veteran Command,
We appreciate your review! It’s wonderful to hear you’re satisfied. Thank you for your suggestion; we’ll keep it in mind for future updates! 😊
So far, it's good, but we've only gone live for 2 days.
Tools2Succeed, we appreciate your input! We're here to support you as you continue. 🙌✨
Works Really Well! So happy to how found this Chatbot. It Pulls content right from your site and answers and leads customers with ease.
Hello Select Commercial Mailboxes,
Thanks for sharing your experience! We're delighted our chatbot is effectively pulling content and enhancing customer interactions.
Super apli mais très cher !
the product is excellent. but the support team is not active to response. i have emailed thrice but still no response from their side about few questions i asked. as i have subscribed for 300 USD plan, i was expecting a better service. atleast human support
Dear SehgalMotors.PK,
Thank you for your kind words about our product! 🌟 We appreciate your feedback regarding support and will take it seriously for future improvements.
I like the was the app converses with clients but I do think that it could use some more tweaks there have been customers that are looking for a product and it didn’t recognize that we carry the product as well as other variations.
Dear Shop Cosmic Healing,
Thank you for your positive feedback! 🌟 We’re glad you enjoy the app’s conversations. Your suggestions for improvements will be taken seriously for future updates!