Avaliações (27)

Classificação geral
4,3
Número por nível de avaliação
  • 70% das avaliações são de 5 estrelas
  • 15% das avaliações são de 4 estrelas
  • 4% das avaliações são de 3 estrelas
  • 4% das avaliações são de 2 estrelas
  • 7% das avaliações são de 1 estrelas
9 de maio de 2024

There should be an option to Transfer the chats to a live Agent. Overall happy with the experience.

Instagem
Estados Unidos
6 meses usando o app
BestChat deixou uma resposta 30 de maio de 2024

Thank you for your feedback, Instagem! 🌟 We are thrilled to hear that you are overall satisfied with our service. The feature you need has been implemented in the latest version of our other software, BestChat. You are welcome to download and experience it.

25 de abril de 2024

Love this feature. It really helps when answering customer questions. It would be nice if we could add additional colors for the smartbot itself or maybe change the shape of the smartbot for different holidays, like Thanksgiving or Christmas. Maybe make the smartbot look like a turkey or an autumn leaf or maybe a star or a snowflake, something like that. Just a suggestion. Otherwise, it is a great tool to have on my online shop. Thanks

Ellima Accessories Boutique
Estados Unidos
4 meses usando o app
BestChat deixou uma resposta 30 de maio de 2024

Hi Ellima Accessories Boutique, we truly appreciate your positive feedback and creative ideas! 😊❄️ We're thrilled to hear that our tool has been valuable to your store. We'll explore adding more customization options for the Smartbot during the holiday season.

30 de maio de 2024

Nice

Smartfashion
Itália
14 dias usando o app
24 de março de 2024

Best AI chatbot in the shopify market.

Newretro.Net
Estados Unidos
Aproximadamente 1 mês usando o app
BestChat deixou uma resposta 30 de maio de 2024

Hi Newretro, we really appreciate your praise! It's great to hear you think we're the best in the market. 😊

23 de fevereiro de 2024

Application révolutionnaire, le service client est juste : FANTASTIQUE. Très à l'écoute, étude chaque cas et vous aide dans votre paramétrage, en plus de ca que vous ayez pris un abonnement ou non, vous êtes toujours très à l'écoute. JE RECOMMANDE FORTEMENT.

POKEPRINT™
França
4 dias usando o app
BestChat deixou uma resposta 30 de maio de 2024

POKEPRINT™,Merci pour votre avis! Je suis honoré et inspiré par votre note élevée, et que vous soyez abonné ou non, nous sommes toujours là pour vous aider. 🙌💬

28 de janeiro de 2024

I’ve lost countless prospects by using this app. They never collect any contact information upfront from the prospect. So once the chat is complete they are lost forever with no way to contact them. Further the majority of the inquiries come from VPNs run by the smartbot company, querying random redundant questions that no real human query would ever ask. I assume they do this so they can use up and waste your 100 monthly free limit chats and force you to switch to a paid plan sooner. Well newsflash it’s done the opposite for our company as we are disappointed with the low integrity and lack of ethics by smartbot.

Maxx Volts
Estados Unidos
3 meses usando o app
BestChat deixou uma resposta 30 de janeiro de 2024

We appreciate your feedback and apologize for any inconvenience. Our team has already addressed your concerns last week. It's important to clarify that we do not engage in the practices you mentioned, such as using VPNs to query random questions.

Regarding contact information, we understand its significance. We're working on enhancing our app to provide options for upfront contact collection.

If you have further questions or need assistance, please feel free to reach out directly.

24 de janeiro de 2024

I just love this App!! This Smartbot is like a Human Form that provides great customer service to my customers. I am sometimes applauding on the deliverance it gives to the customer. I will recommend every Store Owner to install this App. It really helps 24 hours around the clock on question you wouldn't have time to stop and answer. I love my new friend!

901 FASHION
Estados Unidos
2 meses usando o app
BestChat deixou uma resposta 21 de fevereiro de 2024

Thank you, 901 FASHION, for such a positive review! We're really pleased to hear that Smartbot feels like a human assistant to you, providing great service to your customers. Your recommendation of Smartbot as a 'new friend' to other store owners is highly appreciated.

6 de fevereiro de 2024

eenvoudig te implementeren en werkt direct

Retro Cycling
Países Baixos
6 dias usando o app
BestChat deixou uma resposta 30 de maio de 2024

Hello, Retro Cycling, thank you for your positive feedback! I'm glad that Smartbot could provide you with a wonderful experience. 🌟

18 de janeiro de 2024

Actually I love this app so much, easy use on it, and robot reply better then mine, but, they don’t have a option for live chat / let the customer leave a message, and we can reply later, ( or I don’t know how to setting? ) so I only can give 4star , if they can fix it, I will upgrade the plan.

Hastella.J
Hong Kong, RAE da China
3 meses usando o app
BestChat deixou uma resposta 22 de janeiro de 2024

Thank you for your kind words and valuable feedback! We're thrilled to hear that you love our app and find it easy to use. We appreciate your suggestion about the live chat option. Our team is actively working on enhancements, and your input is crucial to our improvement process. If you have any questions about settings or need assistance, please don't hesitate to reach us!

20 de janeiro de 2024

Great tool but it would be better if there was an opportunity to join the chat to answer any sticky questions.

Bi-Tron Australia XSNANO
Austrália
Aproximadamente 1 mês usando o app
BestChat deixou uma resposta 22 de janeiro de 2024

Thank you so much for sharing your thoughts with us! We're thrilled that you find our tool great. We understand your suggestion about joining the chat to address sticky questions, and we're actively exploring ways to enhance our features. If you ever have more ideas or feedback, feel free to let us know.Thank you for choosing SmartBot.