SmartCopy

To assist you further, could you please provide us with your account details and any relevant transaction information? This will enable our support team to investigate the extra charges and rectify the billing discrepancy.

We take your concerns seriously and want to assure you that we are committed to fair and transparent billing practices. Once we have the necessary information, we will conduct a thorough review of your account and take appropriate action to credit any unjust charges.

Please reach out to our 24/7 support team with the required details at [Support Email or Phone Number], and we will prioritize your case for swift resolution. We appreciate your patience and cooperation in this matter.

Thank you for giving us the opportunity to address your concerns, and we look forward to restoring your confidence in our service.

Thank you for bringing this matter to our attention. We apologize for any confusion or inconvenience caused by the unexpected charge on your account.

Please be informed that SmartCopy does not initiate any charges outside of what is agreed upon by our users. In this case, it appears that the billing issue may have stemmed from the Shopify system.

However, rest assured that we are committed to assisting you in resolving this matter promptly. We recommend reaching out to Shopify's support team to request a refund for the unauthorized charge. They should be able to investigate the issue further and help you recover your money.

If you encounter any difficulties or require further assistance, please do not hesitate to reach out to our customer support team. We are here to support you throughout this process and ensure that the matter is resolved to your satisfaction.

We appreciate your understanding and continued support of SmartCopy. Thank you for bringing this to our attention, and we are dedicated to assisting you in any way we can.

Best regards,

We appreciate your feedback and are sorry to hear about the inconvenience you've faced. However, we would like to clarify a few points to ensure accurate information:

24/7 Active Support: Our support team is available around the clock to assist you with any concerns or issues you may encounter. We strive to provide prompt and helpful assistance to all our users.

Trial Period Billing: Our billing system is designed to charge users only after the completion of the free trial period. If you were charged within the trial period, we sincerely apologize for any oversight, and we are committed to rectifying this issue promptly. Please provide us with your account details, and we will investigate the matter thoroughly.

Unbiased Reviews: We take customer feedback seriously and encourage honest reviews. However, it appears that your experience might not be an accurate representation of our service, as you mentioned uninstalling the app within 15 minutes of installation. We believe a fair evaluation should be based on the actual usage of the app and its features.

Competitor Interference: While we respect healthy competition, it's important to note that some reviews may be misleading or influenced by competitors. We encourage users to try our app and form their opinions based on their own experiences.

We understand the frustration this situation may have caused, and we are committed to addressing your concerns. Please reach out to our support team with your account details so that we can investigate and resolve this matter promptly.

Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.

We take all feedback seriously and strive to provide excellent customer service.

However, it looks like you are a fake shop making a fake review. We also checked all emails and didn't get an email from you.

If you have genuine concerns, please contact our support team directly at info@smartcopy.com so we can assist you promptly.

We are committed to resolving any legitimate issues our customers face.

Thank you.