It is unbelievable that this is the only kind of app that exists. A simple but effective contact form that helps to let the customer know what they need to write in case of returning the product for example. Unfortunately the app is not reliable in sending the emails. I tested this and message containing no bigger than 100 kb of image was not delivered to customer service email. Email with smaller image was delivered successfully. Reliability is the most important factor in an app like this because customer messages have to come to customer support email. Thank you email for customer was sent even if customer support didn't receive email. Another improvement would be to allow translation of all strings. Error messages were not translateable as well as email template fields (name, message etc.) could not be translated. Please correct these errors and I would be happy to pay for monthly subscription.