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So far it seems to be a great app. It is going to make it easier to write descriptions and SEO. I will continue to test this app.
We are so glad that you are enjoying our product. Please get in touch with us at support@coupo.co if you have any questions or suggestions.
Nothing is free with this app. There is no “free trial” and there is no “free plan.” Oh, and there is no “VIP” support at night. I would highly recommend avoiding this app at all costs. I installed it because it said on the installation page that it comes with a Free Plan which includes 20 product descriptions. However, when you try to edit anything but the original description manually (not AI-generated), it requires you to sign up for what they call a “Free” trial, and then they proceed to collect payment information in order to charge $0.99 for the aforementioned “FREE” trial.
Right on the app page, they advertise the “Starter” plan which is “FREE” and includes 20 SEO-Optimized Descriptions, Premium AI-Generated Keywords, and VIP Support. From using the app myself, I learned that you DO NOT have access to any of these features without the PRO plan which costs money. On top of that, they’re offering the “FREE” trial for the pro plan, and as mentioned before, it costs money. The VIP Support which I would assume is the live chat, as email support is pretty typical and I would not consider it VIP, includes waiting for them to email you back because no one is available to handle the chat. I assume they’re in North America, like me, and that they’re asleep at 1 in the morning. However, advertising VIP support is a bit misleading as there is no support, and I still have a round-the-clock business to run.
So, in the meantime, while they are asleep, I will be waiting for an email response in regard to the questions I have. They have also placed a timer, I believe it's 30-minutes, for me to take advantage of "Free" trial that costs money. So, there is no point in me keeping the app installed. Therefore, I will be uninstalling it, which is why I do not recommend even installing it in the first place unless you plan on paying $30/month.
In short, I would not recommend installing this app if you are expecting them to follow through on anything they say or promise as their statements on the very initial installation page are both misleading and inaccurate. Throughout my years of working in many different business industries, this is not how I would recommend a business conduct itself, especially when expecting their customers to be paying customers.
I hope I have saved you some time. Take care.
We apologize for any discrepancies between the product description and the write-up; we'll work on ensuring better alignment and clarity in the future. Additionally, we understand that pricing is a concern for you. We continually strive to provide the best value and will take your feedback into account as we review our pricing structure. Your input is invaluable in helping us improve, and we appreciate your honesty.
Please reach out to me at support@felex.co so I can help you.
Can't use it yet because it's not actually free with a cost of an upfront review just to check out its possibilities. Might update review once i actually get to use some of the features besides import.
Thanks for sharing your feedback! We would like to hear more about your experience and how we could improve our service. Please get in touch with us to discuss your experience in more detail. - Irene
You say this app is FREE but you only get 1 product description for free! The plans are *very expensive* and there's no warning before installing about the pricing.
Very deceptive and unethical. AVOID
Hi there, Sorry you feel that way and thanks for your feedback. The app is free to install and yes we have a free 7 days trial. We do not charge anything unless you choose to upgrade the plan. We do not engage in any unethical practices. Will be happy to resolve any concern you might have. Thanks
I love any app that makes my life easier. This app definitely falls in that category. Smarti made my job so much easier when creating product descriptions and basic info
Thank you for your kind words! We are delighted you found our app simple to use and user-friendly. Our goal is to provide a consistent experience for all users. Have a great day! - Irene
Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with Smartli. If you have any feedback or comments to share, we'd love to hear them. Please feel free to reach out to us anytime. We're always looking for ways to improve and appreciate your support. - Erwin
Wow, thank you for your 5-star review! We're thrilled to hear that you've had a great experience with Smartli. We're always looking for ways to improve and make our service better, so we'd love to hear more about what you liked about your experience. Was there something in particular that stood out to you? Any feedback or suggestions would be greatly appreciated!
Thank you for the fantastic rating! We appreciate your support. If you have any feedback to share, we’d love to hear it!
Thank you for the 5-star rating! We appreciate your support and are glad you’re enjoying Smartli. If you have any thoughts or suggestions in the future, feel free to share!
Thank you so much for your positive feedback! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it’s wonderful to know that we were able to meet your expectations.
We truly appreciate your support and look forward to continuing to serve you. If there’s anything else we can do for you, please don’t hesitate to reach out.