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No customer support at all. They promise a free 1 month for giving reviews, but then turn silent and ask for payment. Have sent them more than 4 inquiries but no reply from their end.
Thank you for your feedback! We value our customers' opinions and will use your input to improve our services. I will forward your message to the team so we can look into it. If you need any further assistance, feel free to reach out to us and we'll be happy to help you! - Irene
Everything is on point!
Thank you for your feedback! We're glad you like the service! Feel free to reach out to us at support@felex.co if you have any questions!
So, long story short....I cancelled a trial wiithin the trial period. Was then charged an obscure amount. Emailed on three occasions demanding a refund with no reply. Contacted shopify who contacted the app developer demanding the same. They also received no reply. After this I left a negative review. It was only after this that Rochelle contacted me asking for me to remove my review promising me that if I did so I would receive a full refund. After removing the review no refund was given! Disgraceful!! They basically tried to bribe me into removing my honest review and I felt backed into a corner and took it down as I really needed to get the money back. So upon looking at my bank statement today they have gone and charged me again. I am absolutely livid!! This is shocking behaviour. I will be contacting my bank to report fraudulent activity. I am just starting up my shop and have no income from it yet and do not have really have spare cash hanging around to give away to people like this. They tried to say as I cancelled the app on the shopify storefront I would not be entitled to a refund they said it needed to be done on their website.....what on earth??? At no point was this stated anywhere and I only ever accessed the app on the shopify platform and was not even aware that they had a website. I am disgusted with this company and will be reporting them again to shopify. STEER CLEAR, no doubt they try to contact me again with more lies whilst asking me to remove my review. This time they will be ignored and this review will stay up here for all to see. Incidentally looking at reviews othet have had the same issue. So proceed at your own peril!
Hi Rebecca. Apologies for the confusion. I tried reaching out to you via email at your support email but got no response. We needed some information to process your request. Please check your email so we can resolve this for you.
-Rochelle
very nice
Thank you so much for taking the time to leave such a positive review! We're delighted to hear that Smartli has been a valuable tool for you in generating descriptions.
We strive to create a product that truly helps our users, and it’s wonderful to know that Smartli has made your work easier and more efficient. If you ever have any questions, suggestions, or need any assistance, please feel free to reach out to us. We're always here to support you.
Thanks again for your kind words and support!
I am excited to see what this AI can do!
Thank you so much for your positive feedback! Your satisfaction is our top priority, and it’s wonderful to know that we were able to meet your expectations.
great
Thank you for your feedback! We're glad you like the service! Feel free to reach out to us at support@felex.co if you have any questions!
leicht zu bedienen und übersichttlich gestaltet
Vielen Dank für Ihr Feedback! Wir freuen uns, dass Sie Smartli benutzerfreundlich und gut gestaltet finden. Wir sind stets bestrebt, Produkte zu entwickeln, die sowohl intuitiv als auch funktional sind. Daher ist es schön zu wissen, dass wir ins Schwarze treffen. Wenn Sie weitere Vorschläge haben oder Hilfe benötigen, können Sie sich gerne an uns wenden. Ihr Input ist für uns von unschätzbarem Wert!
LOve it. Makes it so easy
great app i just wish you wouldn't have to go back to the product list and scroll back down to find where you left off after every product optimization.
Thank you for sharing your experience. I'll make it a point to forward it to the team so they can work on it and improve it for you! - Irene
I like this app so far. I'm not great at Seo etc.. so I like the fact that It's a really easy set up, I'm excited to see how it works.
Hi there! Thanks for your feedback! We are glad that you're finding the app useful. Please feel free to contact us at support@coupo.co with questions or suggestions!