Overall rating
4.6
Counts per rating level
  • 74% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and efficient AI technology that generates SEO-optimized content. They report increased traffic and sales, and value the app's training videos and customer support. It's recommended for e-commerce beginners and seen as a useful tool for affiliate marketing.

January 13, 2024

have not yet tried it

My Little Store
United States
15 days using the app
January 2, 2024

There's no free tier; it's misleading to claim on Shopify apps that there's a free tier when we have to opt-in for a free trial that will charge me if I forget to set it off.

Needitnowshop
Italy
8 minutes using the app
Innovation Labs. replied January 8, 2024

Hi there! Rochelle here. I have reached out to you via email. I would love to resolve this matter with you so please reach out to me at support@felex.co

October 27, 2023

Deleted the app and still taking my money i will back charge for fraud

Bio-Stria
Canada
18 days using the app
August 21, 2023

Scam! Avoid use this app!! No customer service or support either… Asked them to cancel my subscription last month but didn’t end it and still draw money for another month… Also the chat support is taken away on their site… 1/5

Lxytrip
Sweden
About 2 months using the app
Innovation Labs. replied August 25, 2023

Hi! Sorry about that! Please get in touch with me at support@felex.co so I can help you with this. I am looking forward to your email.

-Rochelle

July 10, 2023

This app was nice until I realized that this company doesn't have a way to cancel your subscription and will continue to charge your card on file long after the trial is over. I'd like to cancel my subscription. I attempted emailing them but it appears they don't respond to that either. 0/10 would not recommend.

Cosmic Charm
United States
3 months using the app
September 7, 2023

Be aware, They take your money even if you end before the trail. (apparently removing the plugin is not enough) Then you email them and there will be no response until you leave a bad review. Then they will tell you it's your fault because you did not end the trail right. Then they will tell you they have a " No refund policy" even tho they just stole your money. Then they will blackmail you into removing the bad review first before giving back your money. So they don't want you to know the truth on how bad their service is. And that's the truth. I'm not the first one with this bad experience, and i will probably won't be the last. All the other people were forced to remove their bad review to get their money back. I'm not playing your shady games.

Ergo Seats
Netherlands
About 15 hours using the app
Edited May 28, 2023

So, long story short....I cancelled a trial wiithin the trial period. Was then charged an obscure amount. Emailed on three occasions demanding a refund with no reply. Contacted shopify who contacted the app developer demanding the same. They also received no reply. After this I left a negative review. It was only after this that Rochelle contacted me asking for me to remove my review promising me that if I did so I would receive a full refund. After removing the review no refund was given! Disgraceful!! They basically tried to bribe me into removing my honest review and I felt backed into a corner and took it down as I really needed to get the money back. So upon looking at my bank statement today they have gone and charged me again. I am absolutely livid!! This is shocking behaviour. I will be contacting my bank to report fraudulent activity. I am just starting up my shop and have no income from it yet and do not have really have spare cash hanging around to give away to people like this. They tried to say as I cancelled the app on the shopify storefront I would not be entitled to a refund they said it needed to be done on their website.....what on earth??? At no point was this stated anywhere and I only ever accessed the app on the shopify platform and was not even aware that they had a website. I am disgusted with this company and will be reporting them again to shopify. STEER CLEAR, no doubt they try to contact me again with more lies whilst asking me to remove my review. This time they will be ignored and this review will stay up here for all to see. Incidentally looking at reviews othet have had the same issue. So proceed at your own peril!

Adore Your Skin
United Kingdom
3 days using the app
Innovation Labs. replied May 30, 2023

Hi Rebecca. Apologies for the confusion. I tried reaching out to you via email at your support email but got no response. We needed some information to process your request. Please check your email so we can resolve this for you.

-Rochelle

July 23, 2023

Nothing is free with this app. There is no “free trial” and there is no “free plan.” Oh, and there is no “VIP” support at night. I would highly recommend avoiding this app at all costs. I installed it because it said on the installation page that it comes with a Free Plan which includes 20 product descriptions. However, when you try to edit anything but the original description manually (not AI-generated), it requires you to sign up for what they call a “Free” trial, and then they proceed to collect payment information in order to charge $0.99 for the aforementioned “FREE” trial.
Right on the app page, they advertise the “Starter” plan which is “FREE” and includes 20 SEO-Optimized Descriptions, Premium AI-Generated Keywords, and VIP Support. From using the app myself, I learned that you DO NOT have access to any of these features without the PRO plan which costs money. On top of that, they’re offering the “FREE” trial for the pro plan, and as mentioned before, it costs money. The VIP Support which I would assume is the live chat, as email support is pretty typical and I would not consider it VIP, includes waiting for them to email you back because no one is available to handle the chat. I assume they’re in North America, like me, and that they’re asleep at 1 in the morning. However, advertising VIP support is a bit misleading as there is no support, and I still have a round-the-clock business to run.
So, in the meantime, while they are asleep, I will be waiting for an email response in regard to the questions I have. They have also placed a timer, I believe it's 30-minutes, for me to take advantage of "Free" trial that costs money. So, there is no point in me keeping the app installed. Therefore, I will be uninstalling it, which is why I do not recommend even installing it in the first place unless you plan on paying $30/month.

In short, I would not recommend installing this app if you are expecting them to follow through on anything they say or promise as their statements on the very initial installation page are both misleading and inaccurate. Throughout my years of working in many different business industries, this is not how I would recommend a business conduct itself, especially when expecting their customers to be paying customers.

I hope I have saved you some time. Take care.

Main St Excl
United States
30 minutes using the app
February 15, 2023

Fantastic Service I recommend this app. It does all the work for you so you can spend time on things that matter.

Musselman Pets
United States
About 2 months using the app
Innovation Labs. replied March 1, 2023

Hello there! Thanks for your feedback! You may contact me at support@coupo.co with your questions or any suggestions!

Edited March 28, 2023

No customer support at all. They promise a free 1 month for giving reviews, but then turn silent and ask for payment. Have sent them more than 4 inquiries but no reply from their end.

Grateful Babies - Rockstar Mommies
India
16 days using the app
Innovation Labs. replied March 27, 2023

Thank you for your feedback! We value our customers' opinions and will use your input to improve our services. I will forward your message to the team so we can look into it. If you need any further assistance, feel free to reach out to us and we'll be happy to help you! - Irene