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I have been using SmartrMail for 5+ years for my retail shop. The app makes it easy and seamless to automate email contact with our customers, to promote new products to existing customers and to have an overall process in place to handle this portion of our business. I recommend SmartrMail for retail business.
Thank you for being with SmartrMail for over 5 years! We’re really glad to hear that the automations and tools have helped streamline the communication with your customers. We truly appreciate your recommendation and continued support! 😊
We are using Smartrmail for our email automations and are very happy with the app. The support team is excellent, very responsive, friendly, and truly helpful. They took the time to understand the issue in detail, explained everything clearly and resolved it quickly. The whole experience felt professional and supportive from start to finish. Highly recommended for anyone looking for a reliable email automation/newsletter solution for Shopify.
Thanks so much for taking some time away from your busy shop to leave a review for SmartrMail. We're glad you had a great experience with our tool and our support team and are happy to provide email marketing services to WeserklecksWERK.
Do NOT use Smartrmail Enhanced. I used this app for years without problems. I got a pressure sale and BIG promised of how they were going to bring in big money for me.
The email automations they created had nice designs. However, they used AI to generate content, which caused errors (linking my business incorrectly, wrong address, most importantly wrong branding, etc), they lost 26000 email accounts, promised deadlines they could not deliver and did not deliver on, AND their recommended products feature glitched over and over again for months and the issue never got resolved.
All in all these "supports" caused loss of business and customer reach.
I asked for and was promised a refund for the loss of email addresses, etc. They then claimed they could not see the charges that had gone through every month. I shared screenshots with them of the charges, and they claimed that this was not sufficient proof. i spoke with shopify and they said this is the best proof I could give and they app had avenues to find out about the charges.
Don't invest in "help" from Smartrmail enhanced.
This is not an accurate portrayal of what SmartrMail and SmartrMail Enhanced services provide at all.
You reached out to us prior to the holiday season for recommendations on how to boost sales and we offered to create email automations for you to automate weekly newsletters and follow up with customers. Neither the templates nor any content were generated with AI and the wrong address and branding were not included in your templates.
The recommended products did not glitch, there is a difference between what products will be displayed to a customer vs what will be displayed in a test email sent to the account owner who doesn't have a purchase history that would contribute to what products are recommended.
No email addresses were lost and we spent a great deal of time helping you to restore lapsed subscriptions that had been removed so that your emails were only being sent to the most engaged users in order to maximize the return on your investment in email marketing.
There are humans behind the scenes here, not bots, so it is true that a deadline may slip past us occasionally and we're sorry you were impacted.
We do apologize for the technical difficulties we encountered with the refund. These are now resolved and a further refund will be processed today.
Been using these guys for a few years. What a great team they are. Nothing is to much trouble even when we had a few problems. They are on it. Look forward to working with them
THEY HAVE NOT VERIFEID MY ACCOUNT, AND CHARGING ME PAYMENT EVERY MONTH OF $65.93. THAT'S SO WRONG. I HAVE NO IDEA, WHERE THIS COMPANY IS LOCATED, AND WHAT TYPE OF LAW THEY ARE FOLLOWING.
Hello - We have not been able to reach you to either by email or by in-app message to get the required information to verify your account. When the free trial expired you were charged as is normal for trial periods. If you could please reply to our requests for verification I'm sure we can resolve this for you.
It is important that we verify SmartrMail users to ensure the best delivery rates for all of our subscribers.
Des prélèvements intempestifs, un service excessivement cher et des montants prélevés non justifiés
A1 customer support. These guys are there to help you whenever you need. They helped me with many times and they always gave us a good support. This app is a must for any online store.
Hi Riobec team 👋 Our pleasure! We'll remain available if anything else comes up :)
The Smartrmail team has not only built a powerful app that covers the entire spectrum of e-commerce from A to Z—it also stands out thanks to its superb customer service. We received in-depth advice and felt we were in professional hands at all times. That's hard to find these days! You rock!
Only the best app for a small shop to send newsletter. Free plan is great for us and have lot of features ! Highly recommended
Bonjour aux Frères CBD! 🪴 Merci pour votre avis, nous sommes heureux de savoir que SmartrMail vous plait et que notre plan gratuit vous permet d'envoyer facilement vos emails. N'hésitez pas à nous contacter si vous avez la moindre question 😊
I've been using this app since I started on Shopify 4 years ago, I love it - great features, highly customisable & most importantly, amazing customer support. Great work guys