Email Marketing par SmartrMail , 584 avis
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Was so nervous when our previous app was no longer supported by Shopify but i'm so glad it happened! Customer service is amazing, responses are informative & SmartrMail is so easy to use! Can't recommend enough.
Thank you 2Tech team 😊Always happy to help!
I use this app to help me create newsletters to my customers telling them about my products, sales, coupons, and new arrivals. The customer service is top notch. Quick and live response help. They are very polite and courteous and are willing to go above and beyond to help you and meet your needs. They have a variety of template choices to choose from and the navigation to design a newsletter is easy. You will not be disappointed downloading and using this app for your business!
Thank you for your review White Peony Emporium team 🌹(I couldn't find a white flower emoji!) We're glad to hear that our support team was able to help you with your setup. Please feel free to let us know if there's anything else we can assist you with 😊
My first newsletter with smartrmail was very fast and easy. I have some automation set up that only took a few minutes. I canceled my MailChimp paid account :)
Loving SmartrMail!
Forced to switch away from Mailchimp due to the Shopify integration and so glad we were forced to make this move! SmartrMail is superior to Mailchimp and the customer service is outstanding which has made the switch very smooth.
I like this app however, it definitely needs an upgrade. I like that it automatically sends emails to your customers but this app has virtually no customization which is a downside. I would love for this app to have more features so I can rate it with 5 stars and LOVE it!
Hi Jupe NYC team, this was app was acquired in 2016, and we've made massive changes since, as you can see from all the new reviews. We've added tons of new design customization features so your template can perfectly match your brand.
We'd love it if you could take another look and consider updating your review!
Have been using the App for about a month. Capture pop-up works with no issues. Very easy to create an email and personalize it to each customer. The auto-mails are great as well. Haven't had to use tech support so that says a lot. www.govintage1957.com
Hi GOVintage team! Thank you for your feedback, we're glad to hear that the app was easy enough to navigate on your own 😊 Do not hesitate to contact our support team if you'd like someone to assist you with/review any of your email automations though! (We're always happy to help 😊). Have an amazing day ahead!
I learn a lot about this app. I did Pop Up is very important, I send my first newsletter email I am happy about all this. Smart mail does everything for you. Amazing customer service. Thank you, Nicolas, for your help.
Hi Milena 👋 It's been a pleasure! We'll remain available through our in-app chat if you have any other questions while creating your new Thank you email series / Welcome email series. Thank you!
Customer Service is Great. Few bugs when setting up templates, and blocking products from product feed could be made easier. Haven't sent any emails yet but looks promising.
Hi Sauce Warehouse team!
Thank you for your feedback.
We're always happy to improve the user interface based on user feedback, so I was wondering if you'd be interested in jumping on a quick call with someone from our team to discuss how blocking products from product feeds could be made easier on your end? It'd also be a great opportunity to catch up on your needs/expectations and how our team can help you with these going forward.
You can find a time that works for you using the link below:
https://calendly.com/smartrmail/demo
Have a great day!
SmartrMail Team
Update: Customer service resolved my issue!
The app is easy to use and the emails look nice however, it doesn’t matter if no one is getting their emails! My last email was supposed to have sent to 141 people but only 2 people received it. I even sent 2 test emails to 2 separate accounts at different times of the day and nothing!
Hi Simply Blessed Team 👋
Thanks for the feedback. It looks like your were sending your campaigns from a gmail.com email address. This can significantly reduce your email deliverability, as some providers block bulk email from free emails like this. If you set up a business email like "info@shopsimplybb.com" that should help improve things, it'll also build a lot more trust with your customers.
Once you have that in place, I'm sure you'll get a lot better results with your next email :)
I have been trying to contact the support through e-mail (concierge@sendicate.net) regarding billing concerns but have not received a reply. It's been about a month. I've sent an e-mail again just now, let's see.
To be fair, the app does what it's supposed to do, but I unsubscribed because it's not working for me (in terms of sales).
I'm very disappointed with the lack of support, though, and would not be recommending this app for this very reason.
Hi The Style Quater team, this was app was acquired in 2016, and we've made massive changes including adding a dedicated support team. Our response times are on average under 30 minutes.
We'd love it if you could consider updating your review.