Avis (601)

Note globale
4,8
Nombre d’avis par note
  • 89 % des avis sont des avis à 5 étoiles
  • 7 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
26 janvier 2014

AWESOME APP! SALES HAVE BEEN IMPROVING SINCE I DOWNLOADED THIS APP!

G.Q.A. CLOTHING
États-Unis
21 jours d’utilisation de l’application
Modifié le 17 juin 2018

they are good, not sure how to get rid of my spam shopify subscribers though

Sell4profituk
Royaume-Uni
Environ un an d’utilisation de l’application
9 mars 2023

This is by far the best pop up app I've found out there, and I've tried all of them. The best thing about it is that it sends the new email signup directly to Shopify so you have them in your Customer list without having to add it manually. I also really like that you can then send automated email series without having to think about it.

I gave it 4 stars because some of the functionality of the design of the pop up could be expanded like the thank you pop up has to be the same size as the original pop up and you can't format it independently. Also there is a disconnect between how the pop up looks in the editor, and how it looks on your site. You need to edit it while looking at your site to make sure it turns out ok otherwise it will look very weird.

Customer service is excellent.

Sweet Violet
États-Unis
Environ un an d’utilisation de l’application
SmartrMail a répondu 13 mars 2023

Hi Sweet Violet team 🌷🟣 Thank you for your feedback! We're glad to hear that your enjoy SmartrMail's integration with Shopify. I passed on your feedback to our development team who is now looking into making the size of the Pop-up's "Thank you" page editable. I'm expecting their change to be available over the next couple of days. When it comes to the disconnect between the editor and your site, it appears to be linked to external CSS and code affecting your original SmartrMail Pop-up. The same developer is looking into it. We'll get back to you as soon as we've located how to prevent this from happening. In the meantime, please feel free to reach out through our in-app chat if you have any questions or if you need any help with your SmartrMail account!

25 août 2023

Excellent! Very friendly, quick to respond and solved my issue within 2-3 minutes. Very impressed with the support from Smartrmail and a great App too :)

Lori Holmes Books
Royaume-Uni
20 jours d’utilisation de l’application
SmartrMail a répondu 27 août 2023

Good morning Lori Holmes Books team 📚 Thank you for your feedback! We're glad to hear that you appreciate our customer success team's responsiveness 😊 Feel free to get in touch with us if there's anything else we can assist you with!

16 septembre 2020

Great app. Easy to use and has great options, almost like the best apps on email marketing which can be found.
Costumer support is fast and effcient.
It has a free plan available for stores that are just starting out.
Highly recommend!!

Koral Secrets - Përkujdesje e lëkurës & markat më të njohura koreane.
Albanie
20 jours d’utilisation de l’application
31 octobre 2021

Smartrmail is a great app, when just starting out I love how easy it is to use, and everything is in one place.

Nature's Agents
Australie
20 jours d’utilisation de l’application
SmartrMail a répondu 31 octobre 2021

Thank you Nature's Agents team 😊 We're happy to hear that you find the app easy to use! Make sure to let our support team know if you have any questions ✉️ Happy sending!

Modifié le 2 décembre 2020

Update:
If you are switching from MC, be extremely careful using SM automatic list import feature, dont use it at all. Its importing your unsubscribers as well Also SM creating accounts for them on your Shopify and mark them as accepting marketing and resulting in messing up your data. ----------------------------- I choose this app because it was the most reasonably priced email platform out there. Other options were ridiculously expensive. Simple to use decent app. However there are some issues needs to be addressed by their team. Once I switched from MC using their automated tool, they imported my unsubscribes as well and mark them as subscribers. For that reason my first email got very high amount of complaints. Secondly they created accounts on my Shopify for those emails accounts that unsubsribed and marked them as subscribers on Shopify , which is not good if I decide to switch platforms in the future. If they improve their platform and make it more sleek and without glitches, while not increasing prices , they would do very well. Also a better pop up email collection feature would be nice.

Woodstone
États-Unis
Environ un an d’utilisation de l’application
SmartrMail a répondu 12 mars 2020

Hi Woodstone team 👋

Thanks for the feedback. I believe our team already let you know that we quickly fixed the issue with the Mailchimp importer. For the customers that were affected, we'll reach out to sort that out. You can upload a list of the unsubscribes into Shopify and it will fix the issue.

We also do have a new popup on the way this year! We'll be sure to let you know when it's live 😊

14 juin 2021

Very simple to use. If I ran into an issues there was always a real person there to help by email. Not difficult to integrate either.

Powella
Singapour
19 jours d’utilisation de l’application
SmartrMail a répondu 17 juin 2021

Thank you Powella team 😊 Make sure to let our support team know if you have any questions on all our other types of automatic emails ✉️ Happy sending!

23 janvier 2020

User friendly. I'm new at this and the thought of sending out newsletters was intimidating. This program has helped me gain confidence :)

Sharon M for the Home
Canada
18 jours d’utilisation de l’application
28 août 2019

I really love this app and the people behind it. Has most of the functionality of the previous app I was using, but with SmartrMail you can speak to/message with real people. People who are helpful and can help navigate. The only reason for a 4 star v. 5 star review is because I’d like to see bit more functionality and design elements. BUT, I know these are in the works.

Buck Naked Soap Company Inc
Canada
Environ un an d’utilisation de l’application