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Amazing App. Peter and Sourabh helped me out a ton. love the simplicity of it.
This app does everything as advertised and the staff is very helpful. We have been working with Jesse on the setup for our business and he is very knowledgeable and also works extremely close with us, even staying in communication over weekends. It feels as if Jesse really cares about the growth of our business and we are excited to continue to work with him and see the results!
Very helpful with customer service and quick to respond to issues. The app itself is very easy to use but sometimes we non-techies need a little assistance. Glad to know we can get good service when we need it.
Terrible app with harmful presets. If you agree to the 'terms and conditions', then you'll be authorizing this app to send pre-fabricated, poorly formatted emails (without any prior notification) to your entire email list. This app doesn't respect the user and takes ridiculous liberties using the shared data from your Shopify store. Stay far away.
Hi there.
My name is Peter, and I’m a Customer Success Manager at Smartrmail.
Thank you for providing your feedback. We take accusations of sending unrequested emails on our customer's behalf very seriously.
At its core, Smartrmail is designed never to send an email on a customer's behalf unless they have opted in or agreed.
After triple-checking our logs, I can confirm that you activated Product recommendation emails. Here is the time and date stamp for the same => (2:52.52pm Dec 5, 2024).
This was then disabled at 8:12:56 on December 9th, 2024.
During that time, an automated email went out to your subscribers, as intended by activating this feature.
To take this further, we manually reviewed all accounts that installed Smartrmail in the last 30 days and confirmed we did not send any automated emails without the user’s consent. The automated series can only be turned on via manual action.
That said, we will still review the onboarding process to ensure all steps are clear to our users.
We are happy to share all this variable data with you and Shopify.
If you need further clarification, please book a call, and any team member or I will happily answer any questions with complete transparency.
Thank you, and Happy Holidays!
Peter
Had a few issues setting up a Xmas/New Year Notification Pop-Up and Yasmine came to the rescue & sorted it out in no time !!! Great assistance & Service
Es la mejor aplicación de email marketing que hemos usado. Es realmente fácil de usar. Cuando la instalas por primera vez, escanea tu página web y propone plantillas según los colores de tu tienda. Adicionalmente, aunque no está disponible en español, es posible personalizar casi todos los copies para adecuarlos al idioma que necesitas. Se integra perfectamente con Shopify. Lo mejor es que el servicio al cliente es muy rápido. 10/10
VERY easy to get started with email marketing with this app. Settings very intuitive and I was able to set it and go. With other companies I have used in the past, like MailChimp, I had to not only set up the settings, but then worry about the funnels, automations, newsletters and more - and in most cases, because I was not versed in what I was doing, my emails came out very amateur looking. Not so with SmartrMail.
Had some questions about more marketing I could do and took a Zoom call with Peter Connolly. Love the accent! But what I loved even more was his honesty AND integrity. He gave me an honest assessment of my business and in the direction I wanted to go and rather than just take my money like some companies (you know who they are), he actually advised me to downgrade until my business has grown more, because he understands that in order for his business to grow, my business needs to grow. That's impressive - and I see my business growing with them for quite some time in the future.
Thank you!
SmartrMail automations have transformed our business. The setup was straightforward, thanks to their included Agency Services with the Pro plan. The emails consistently generate additional revenue for our store. A huge thank you to Jesse Correy for not only setting up the automations but also fixing our store logos. Your exceptional service and expertise have been truly appreciated.
I’d like to first start off by saying that I have been using this app for 10 years as of this month. This is a fantastic app and one of the best regarding email marketing on Shopify.
This review is specifically geared toward the employee who has gone above and beyond to ensure I’m taken care of. It isn’t every day that you have a 10-year customer of your app or service, but after 10 years of using these services, I needed assistance with really fine-tuning both of my store's marketing campaigns.
“Jesse Correy” is the representative from this company who has gone above and beyond to take care of me. We have worked together to make changes to both of my stores to fine-tune everything to bring the most ROI back to my business.
Jesse Is located in New Zealand, and I’m located in the United States. Obviously, we are in different time zones. Jesse Has spoken to me during my business hours (which makes it somewhere around 1am in the morning in New Zealand) numerous times. This is unbelievable, as I don’t know of any other company that would have an employee work at all hours of the night to assist their customers.
Jesse did exactly this multiple times, and I’m happy to say after several months of working together, my email marketing is on point now & I really wish I had reached out previously to get everything tuned the way it is now.
If you have any doubts about this company, take a look at their reviews, as they speak for themselves. Jesse and the entire team are definitely on top of their stuff and don’t hesitate to go out of their way to help their customers. In my opinion, this is what makes a business a good business.
Sorry for the super lengthy review, but I wanted to pass on my feedback to not only other customers who might be interested, but also company management, so that they know how great of an employee they have working on their team.
Jesse, if you see this review, thank you brother. Thank you for everything that you did for me to help get my store dialed in the way it is now. I look forward to many more years working with SmartrMail! :)
Good morning K8 Stinger team! 👋 Thank you so much for this thorough review of our service. It means a lot when a long-time user such as you sends us such feedback. Our number one priority is the success of Shopify merchants sending their email marketing campaigns with SmartrMail, and we're glad to hear that you appreciate this dedication. Make sure to reach out to our team should you need any assistance. Happy sending 🚀
Des prélèvements intempestifs, un service excessivement cher et des montants prélevés non justifiés