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Great app and very easy to use. Even better customer service:) All around i've been very happy with everything:)
So far so good, the app was super easy to set up and the customer support was readily available. They even provided a free onboarding session to walk me through it and answer any questions that I had. My emails are going out as scheduled and look clean and professional. The only complaint is that I wish the opt-in email image area was adjustable, looks a bit small. otherwise no complaints so far.
Great except for these issues:
1. When I duplicate a newsletter, the size of images and border colors of buttons are different from the original newsletter. I've reached out several times and have been told to create from template. What is the purpose of the duplicate newsletter feature then?
2. When I duplicate a newsletter, it doesn't appear in the "Drafts" tab.
Hi Seek Shine team! ☀️
Thank you for your feedback, it looks like you experienced an issue with the "Copy as draft" option. The behavior described here is not the way SmartrMail is supposed to work, thank you for reporting this. As mentioned by our team through our in-app chat, this issue in your account was fixed on the 11th of September, allowing all your future "Copy as draft" actions to work as expected. If there's anything else we can assist you with, please feel free to let me know.
Kind regards,
Nicolas from the SmartrMail team
We needed a new marketing email service and SmartrMail is by far the best we have used. They respond within minutes if you email them with any questions regarding their app. I would highly recommend using SmartrMail!!!
Hi Tyler 👋
Thank you for your message, this is really appreciated 😊
We’ll remain available if you have any other questions!
ottima applicazione , abbastanza semplice da usare e personalizzare non metto 5 stelle perchè ancora la devo scoprire tutta comunque consiglio a tutti
Great tool. Excellent customer service.
Changed over from Mailchimp (used this app for approx 6 years).It is a lot quicker and easier to use! Although a bit more expensive but we can justify this with saving time.
We also have the option to do a one to one mentoring so that we can learn as much as we can and get the most our of our database.(Mailchimp never gave us this opportunity so we had to teach ourselves).
The only thing we would ask is that Smartrmail bring in the option to put emojis in the subject line like Mailchimp as it helps create a EYE CATCHING email which is SOOOOOOO important when sending an Email out!
So overall.....so far so good!
JULIA
CEO
As of now, the app is very clear and easy; however, there are a few things that I'm still learning!!
Amazing App, but I hate that they did a bait and switch here. They advertised it as a free app and then just today they want $20 a month? Seriously? Don't get me wrong I don't expect to get this for free forever, but at least grandfather in the people already using it, or offer a big discount for current users.
What a shame...
Hi Cable & Case team, thanks for letting us know. This was app was acquired in 2016, and we any price changes we've made since we've always grandfathered current users. You can see all the love from the new reviews.
We'd love it if you could consider updating your review.
One of the best free email plugins along with great paid functionalities, the others I found was so buggy and confusing. This is straightforward, user friendly and has a scheduler! Love it