Omtaler (601)

Samlet vurdering
4,8
Antall per vurderingsnivå
  • 89 % av vurderingene er 5 stjerner
  • 7 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 2 % av vurderingene er 1 stjerner
7. februar 2014

Wanted to give it a try but it lacks a lot of customisation. You just can't blast customers at will with random products especially when we're not given any option as to what products that we do not want included. I have items in my shop that I wouldn't want sent but there's no way to change that. :/

Also definitely not worth $20 a month with the lack of customization. Pretty high for an app that ...

Andrea Bonelli Jewelry
USA
2 dager bruker appen
SmartrMail svarte 1. oktober 2019

Hi Andrea Bonelli team, this was app was acquired in 2016, and we've made massive changes since, as you can see from all the new reviews.

We've added tons of new design ...

20. juli 2020

SmartRMail is great and easy to use. If provides beginners ideas on email marketing that they may not have thought of. The only downside is not being able to customize some features, such as the pop-up messages, thank you messages (unless you know code ...if it allows). I was limited to the number of words I could have on the pop-up and it omitted the last sentence of my messaging. It also did ...

Varre Ma
USA
1 dag bruker appen
SmartrMail svarte 20. juli 2020

Hi Varre Ma team 👋

We’re glad that you find the app great and easy to use 😊

Thank you for your feedback on our pop-up. As a matter of fact, we’re currently re-building our ...

3. mai 2019

What can I say, the customer support alone is worth choosing these guys as your new email service provider! We installed SmartrMail for one of our stores, used it for a couple of weeks and then decided to move our other store across too. Great ESP, great team. Thanks!

TrailSurvivor
Australia
Rundt 1 time bruker appen
20. april 2022

Excellent customer service! Powerfull automation tools. I was greeted by a representative that asked if I needed any help, I explained the scenario and was pretty much up and running! Amazing.

Hunterpaint
Australia
Rundt 1 time bruker appen
SmartrMail svarte 20. april 2022

G'Day Hunterpaint team 🎨 It was a pleasure! Looking forward to keep on building great series of automated emails with you 😊

6. mai 2019

Customer service was very poor after I installed the app. It took 12 or more hours to get an email response. The chat feature did not work. I am in the USA in Texas, and it appears that the customer service team is countries away judging by their response time. They seem to be off work during my working hours. I uninstalled the app because I need quicker response time.

Pajama Shoppe
USA
1 dag bruker appen
SmartrMail svarte 6. mai 2019

Thanks for the feedback, we're a growing team and we're always trying to improve based on feedback. We hired a new Customer Support team member last month who will be ...

Redigert 24. oktober 2021

I found the template design, not to my liking.
Overall it may have some good features, though I personally didn't find it a fast and simple solution for bulk emailing customers in comparison to other platforms I have tried.

GSN Direct™
Australia
Rundt 20 timer bruker appen
SmartrMail svarte 14. oktober 2021

Hi GSN Direct team 👋

So it looks like you created your newsletter under the "Templates" section. In the Templates section, you can create and save pre-made templates that ...

14. august 2023

Worst app ever, with the most dumb things everywhere. its too much of a headache. i accidentally pressed a button and I cant even return, my whole design was gone. The website is also laggy

Bliss Drivers
Nederland
26 minutter bruker appen
SmartrMail svarte 27. august 2023

Good morning Bliss Drivers team 🏎 I'm sorry to hear that you weren't able to get back to your design. This is definitely not the experience that we are aiming for at ...

Redigert 27. september 2016

Cool app so far - I'm actually using the manual emails more than the automatic, but I've only had it a few weeks, so well see. Still waiting for the ability to choose 'only Sale' items in automatic emails, please add it!

EDIT: 'On sale' added to automatic emails, very handy.

Elevatortech
Australia
15. oktober 2021

As a one-man team, this has helped me immensely. I was able to import subscribers I collected from other third party solutions easily. Design is made easy with drag and drop, although a little laggy and dated. But I could do so much for free!

List Girl
Filippinene
SmartrMail svarte 21. oktober 2021

Thanks for your review 🎉 We're glad you're finding the app easy to use. I shared your feedback with our product team so that they can review how to improve even more your ...

24. januar 2014

Cool app, I like the fact that all I had to do was install it and then it just runs on its own. The only suggestion I have is to make it so it doesn't promote items that have low inventory.

Represent.Us
USA