Helhetsomdöme
4,8
Antal per omdömesnivå
  • 89 % av omdömena har 5 stjärnor
  • 7 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 1 % av omdömena har 1 stjärnor
Redigerat 10 maj 2020

UPDATE: My original email went out on Sunday so that explains the long delay, as they do not work on weekends, but when I was contacted on Monday I was very happy to learn they will make the changes and so I have increased my rating. In editing your customer list, there are no page numbers so going through the list to delete certain non-performing subscribers, you have to go through each page one-by-one to do the deletions (no way to do several at a time), and then it goes back to the very beginning. It can take a while if you have a large list. Otherwise we really like the format and how well it works and the templates are nice.

Just signed up for a paid subscription 2 days ago as we wanted to send more emails beyond the free allowance and since then there has been 2 issues. There has been no customer service reply in 24hrs to an email about customizing the email, which we have since sorted out, but the other was enough to make me cancel my subscription. There is a notation and the bottom of the emails that reads "Get more sales with SmartrMail"!!! I was totally horrified to see this as a paying customer! We tried to sort out how to remove it as so far no reply to our last email. This footer notation doesn't show in the preview either, which was really sneaky, so it was not noted until seen in the email we sent ourselves. We finally found that there is a small notation on the design page footer that has a small checkbox that reads "include logo footer", which is checked by default and has no indication of exactly what it is. Very deceptive. Just beware everyone!

Drip4Men™
Förenade Arabemiraten
4 månader användning av appen
SmartrMail svarade 4 maj 2020

Hey Drip4Men team 👋 Thanks for the feedback. Sorry for the late reply on Sunday night. It does look like you got a response within 5 hours though. Response times can take longer than our average 10-20 minutes on Sundays, as we try to maintain work/life balance for our team during the pandemic.

We've removed our branding now. We love your suggestion so we're also implementing a change to remove this on all paid plans instantly this week. You're also able to remove this on free plan, unlike most other email apps.

8 december 2013

Great app. Easy setup. BUT, I hope we will get the change to customize the emails a bit more in the future.

Modern Producers
USA
3 månader användning av appen
13 december 2013

This is fantastic, takes the effort to create and send emails. Got a sale on the second email campaign. If only they could let us schedule the email date & time, it would be even better.

XTEAS
Indien
2 månader användning av appen
27 augusti 2020

It took a few weeks to get to grips with SmartrMail and the help I received was great. I would recommend it.

Ozzie & Clémentine
Storbritannien
2 månader användning av appen
23 juni 2022

I am new to email marketing but there seem to be a series of set ups and smarts which should take me from novice to expert in a short period of time. As a small improvement I think that there could be a little more help around how to use the site in terms of examples and videos.

Zoop NZ
Nya Zeeland
Ungefär 2 månader användning av appen
SmartrMail svarade 1 juli 2022

Hi Zoop team 🧼 We're glad to hear that SmartrMail's premade flows helped you in getting a professional setup in a few days :) You can access all of our how to videos in our youtube channel (https://www.youtube.com/c/Smartrmail/videos) or in our Docs section (https://docs.smartrmail.com/en/). Also all new SmartrMail users are welcome to book a call with someone from our team to discover how to best take advantage of the platform + answer any questions you might have. You can book a call with our team using the link right here: https://calendly.com/smartrmail/demo. Happy sending! :)

25 februari 2020

The app is a welcome addition to our business, the support is onhand to answer questions and any issues or questions have been resolved quickly.

Assai Records
Storbritannien
25 dagar användning av appen
20 september 2022

The trial was great because you get ALL of the features of the app now that I have signed up for an actual plan I feel like you shouldn't have to pay for the unlimited plan in order to get the abandon browse automation. I just think it is a bit excessive to be paying that price to get that one feature added. I think 19.99 may be a bit much. Time will tell if it's really worth it.

KNP Creations
USA
25 dagar användning av appen
SmartrMail svarade 12 oktober 2022

Hi KNP Creations! ✨

Thank you for your feedback. We're glad to hear that you liked your trial. I can understand that not being able to use browse abandonment emails without being on the unlimited plan can be frustrating. If SmartrMail's pricing does not fit your current budget, feel free to email me directly at nicolas@smartrmail.com and I'll be happy to review what can be done to make sure that you have the best experience possible with SmartrMail.

Kind regards,

Nicolas

Redigerat 21 januari 2020

Hi Nicolas,
I use this app for my newsletters. I this that the template for the newsletter is really good. The problem that I have is adding new clients to receive my newsletters. It's very monotonous. Also, one of my clients received the same newsletter four times. Thanks!

purplestyled.com
USA
23 dagar användning av appen
27 april 2023

Yasmine a été très à l'écoute de mes questions et m'a donné les réponses. Ces conseils vont beaucoup m'aider. Je commence à utiliser l'application, elle semble simple d'utilisation.

HANOUCK
Frankrike
20 dagar användning av appen
SmartrMail svarade 30 april 2023

Bonjour à toute l'équipe d'Hanouck 💙👕 Nous somme ravi d'apprendre que Yasmine a pu répondre à vos questions et vous aider à commencer à utiliser SmartrMail 😊 Comme elle vous l'a surement déjà dit, n'hésitez pas à nous contacter si vous avez d'autres questions, ou si vous voulez qu'un membre de notre équipe étudie votre stratégie d'email marketing actuelle afin d'assurer plus de ventes par email à Hanouck 🚀 D'ici là nous vous souhaitons une bonne fête du travail et excellente semaine.

3 juni 2022

Ich habe diese App seit einiger Zeit im Einsatz. Es funktioniert alle reibungslos und der Support ist schnell und Gut.

Humboldt Forum
Tyskland
2 dagar användning av appen
SmartrMail svarade 8 juni 2022

Hallo Team des Humboldt Forums! 🖼️ Wir freuen uns zu hören, dass Ihnen unser Service gefällt. Wir freuen uns darauf, weitere E-Mails mit Ihnen zu senden!