SmartrMail Email Marketing SMS , 584 条评论
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Very impressed with the quick customer service. App served the purpose I was looking for. Nicolas is fantastic and I hope he gets a pay rise!
We switched over from an ESP we had been with for a few years as they ended their integration with Shopify. The team at SmartrMail basically did everything for us and answered all our questions very promptly. They are also slightly cheaper than the competition for our list size.
This app takes the pressure off altogether so you can spend more time on what your selling. Yasmine helped me all the way to set up and its greatly appreciated. Great service and product.
Thank you so much for your feedback! This made our day 😊. If you need further assistance, feel free to contact our team at in-app chat anytime.
seems good so far... i have only just started using it. looks easy enough to use and support seems to be present if needed.
It's a great app for marketing purposes, it deliverability is off the chats... I've used mailchimp and constantcontact email marketing in the past this is definitely better
Absolutely fantastic customer service with this app, even with the free plan. Lots of sophisticated features suited to Ecommerce.
We just switched from Mailchimp to SmartrMail as it is cheaper and more rich on features. Nothing negative to say at this point.
Hi Pops of the Galaxy 🌌 We're glad to hear that SmartrMail is giving you more features for a cheaper price compared to you-know-who! 🙊 Feel free to hit us up at support@smartrmail.com if you happen to have any questions in the future 😊 Happy sending!
I initially tried to use this app on a mobile device through shopify and it was a nightmare, difficult to navigate and understand what to do. After I switched to a desktop, I took about 15-20 minutes of playing around to figure it all out. Some stuff is really confusing, like bulk adding subscribers to new list. When creating newsletters to send out, some of the element do not show up in the template until you go to preview mode which is really frustrating and confusing because I added the same product 3 times by accident. Overall it's easier to use and understand than I expected. Features are limited and simple. Recommended but could use work.
Hi Essential Being Co team,
Thanks for your feedback and sorry your first experience wasn’t that great. We’re definitely working on our mobile UX with big updates coming this year. However with the current complexity of creating a newsletter I would recommend using the app on desktop. However if you need to use mobile, we do have our product recommendation emails as a Shopify Marketing Activity which is available within the Shopify Admin.
On another note, I noticed that you experienced your preview mode, and product duplicating issue while using Edge as your browser. Unfortunately, this browser doesn’t support the latest technologies available on the web, which is why we strongly recommend using something like Chrome or Safari. Hopefully you got a warning for this when you accessed the app!
It’s good to hear things are working smoother now though, reach out to our team if you have any more issues and we’ll be happy to help 🙂
Recently downloaded this after switching from another platform and already love the app! You get so much for the monthly fee and it's so easy to use!
Hi City Shoes Team 🏙👟 Thank you for your feedback, it made our day ☀️ Feel free to contact us if there's anything we can do to make your email marketer's life even easier 😊
So far very happy with smartrmail and their customer service. Really responsive & friendly! They always have an answer to my questions, so I really feel supported on a daily basis especially with us recently re-platforming to shopify and all the tasks that were required. thank you!