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For complete beginners like me this was perfect. The chat support was wonderful from Nicolas who not only gave me support but also some friendly advice. Highly recommend!
Hi Egan's Whiskey team 👋
Thank you for your feedback 😊It's been a pleasure walking you through!
All the best with all your upcoming email campaigns 🚀
Kind regards,
Nicolas
Yasmine, you are the loving heart of supporting me. Thank you!
And I hope SmartrMail creates a button popup...
Hi Clevaria team 👟👶 We're always happy to help 😊 When it comes to your button pop-up, would you be able to send more information about your needs through our in-app chat? Thank you, and Happy sending!
Yasmine & Nicolas are a great deal of help! Awesome customer service & great with solving problems!
I am new to email marketing but there seem to be a series of set ups and smarts which should take me from novice to expert in a short period of time. As a small improvement I think that there could be a little more help around how to use the site in terms of examples and videos.
Hi Zoop team 🧼 We're glad to hear that SmartrMail's premade flows helped you in getting a professional setup in a few days :) You can access all of our how to videos in our youtube channel (https://www.youtube.com/c/Smartrmail/videos) or in our Docs section (https://docs.smartrmail.com/en/). Also all new SmartrMail users are welcome to book a call with someone from our team to discover how to best take advantage of the platform + answer any questions you might have. You can book a call with our team using the link right here: https://calendly.com/smartrmail/demo. Happy sending! :)
It was originally a free app and then they asked for $20 to upgrade their services. The app was great at the free price but the lack of features and customization that mailchimp provides for free doesn't make this app worth $240.00 a year. I decided to remove the app.
Hi My Pleasure Box team, this was app was acquired in 2016, and any price changes we've made since, we've always grandfathered current users. You can see all the love from the new reviews.
We'd love it if you could consider updating your review.
Haven't heard much feedback about this app. From the month I've had it, it's only produced 1 order. I almost think that with this app I am over-sending to my customers. Instead of being engaging, I think it just gets annoying and they disconnect. I like how it chooses products at random, however there are literally no customization options which leads me to believe that this is why customers are losing interest. All white with 4 pictures. Boring.
Hi Leah, this was app was acquired in 2016, and we've made massive changes since, as you can see from all the new reviews. We've added tons of new design customization features so your template can perfectly match your brand.
We'd love it if you could take another look and consider updating your review!
Great App.... but after the trial period it cost 20.00 for no control over what customers are seeing.
Hi Cerulean Chest team, this was app was acquired in 2016, and we've made massive changes since, as you can see from all the new reviews. We added newsletters back in 2016 so you can fully control the products you have in your emails.
We'd love it if you could consider updating your review.
The app is a welcome addition to our business, the support is onhand to answer questions and any issues or questions have been resolved quickly.
The trial was great because you get ALL of the features of the app now that I have signed up for an actual plan I feel like you shouldn't have to pay for the unlimited plan in order to get the abandon browse automation. I just think it is a bit excessive to be paying that price to get that one feature added. I think 19.99 may be a bit much. Time will tell if it's really worth it.
Hi KNP Creations! ✨
Thank you for your feedback. We're glad to hear that you liked your trial. I can understand that not being able to use browse abandonment emails without being on the unlimited plan can be frustrating. If SmartrMail's pricing does not fit your current budget, feel free to email me directly at nicolas@smartrmail.com and I'll be happy to review what can be done to make sure that you have the best experience possible with SmartrMail.
Kind regards,
Nicolas
Hi Nicolas,
I use this app for my newsletters. I this that the template for the newsletter is really good. The problem that I have is adding new clients to receive my newsletters. It's very monotonous. Also, one of my clients received the same newsletter four times. Thanks!