Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email marketing features and excellent customer service. They find it affordable and particularly useful for small businesses. Its automation capabilities, especially for abandoned cart emails and newsletters, are highly valued. Merchants also commend the customizable email templates and pop-ups, reliable performance, useful analytics, and smart features like automatic syncing with existing email lists. The free plan is a plus for businesses just starting with email marketing.

April 15, 2020

Very easy to use! Very user friendly templates and easy to set up automations. I highly recommend it, especially for those, like me, that have limited knowledge of html etc :)

Litla Músin
Iceland
Almost 2 years using the app
March 25, 2021

a complete application, answers all questions, competent and take all their time to assist customers.

BRICO-OUTLET | Les Promos Hot !!!
Belgium
Almost 2 years using the app
February 13, 2020

I have been having great success with them. I’ve had some questions here and there and someone was quick to help me. Well except on weekends because that’s not included with the basic account. But otherwise I have no complaints and I recommend them for your business. It’s pretty simple to use and easy to figure out how to set up newsletters and pop ups etc...that was the most important thing for me.

Pine Cottage Chandlery
United States
Almost 2 years using the app
November 15, 2020

I found this app easy to set up and works fine for my needs as a new store. I have sent out 3 newsletters so far that match my branding / look and have had a good response rate. Thanks!

myDoll.house
United States
Almost 2 years using the app
August 18, 2022

Easy to use and very streamlined. Pricing is affordable and set up is a breeze. Love that it integrates with Shopify customers. Recommend!

Solstice Sisters
United States
Almost 2 years using the app
SmartrMail replied August 21, 2022

Hi Solstice Sisters team 🌿 Thank you so much for your feedback. We're glad to hear that you enjoy SmartrMail 😊

January 24, 2014

Excellent app, and has helped us get additional sales. Based on the results we are thinking developing our email campaigns a bit more...It would be excellent if we can customize the products which are sent in the email.

Zeyna Atelier
United States
Almost 2 years using the app
January 1, 2020

I used this app to start my email marketing. This has been something that I have neglected because it seemed to complicated. This app made it easy to set up my monthly newsletter and email campaigns. The complimentary video chat with Josh was great and helped me learn the system and get up and running quickly.

Zeni Beauty
United States
Almost 2 years using the app
August 16, 2020

Great service! I've been using this the most for the Pop-Up window on my homepage in order to get e-mail subscribers and it's worked amazing! I love the easy to use features and I've been able to easily organize all of my subscribers in one place. Would highly recommend SmartrMail!

Blair Lane
United States
Almost 2 years using the app
SmartrMail replied August 19, 2020

Hi Blair Lane team 👋

Thank you for your feedback, this is really appreciated 😊

Nicolas from SmartrMail

December 17, 2021

Perfect application, we have really enjoyed of using it. Thanks to developers. Very useful and well working app.

Hedonist Chicago
United States
Almost 2 years using the app
SmartrMail replied December 19, 2021

Hi Hedonist Chicago team 👋 Thank you for your feedback! I passed on your message to our dev team ☀️Feel free to reach out in our chat if you have any questions going forward!

March 31, 2022

This is by far the best app to use for emailing! I love it! AND their customer service is AMAZING! They are such a huge help.

Mo' Flavorz, LLC
United States
Almost 2 years using the app
SmartrMail replied March 31, 2022

Hi Mo' Flavorz's team 🍛 Always a pleasure! Do not hesitate to get in touch with us if there's anything else we can help you with 😊