Overall rating
4.9
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
April 29, 2023

Excellent Service. Great After Sales Support. Would highly recommend this tool and the company to other businesses.

NORTH RIVER OUTDOORS
United States
Time spent using app: 19 days
SmartrMail replied April 30, 2023

Hi North River Outdoors team 🏞🪓 Thank you so much for your feedback! We're glad to hear that our customer success team was able to assist you with your query 😊 Looking forward to helping North River Outdoors reach new heights!

April 28, 2023

This app is definitely a go to for us when sending out marketing emails and sms messages to our customers on virtually anything to do with our business. It's very functional and easy to easy which also makes it enjoyable. We are especially fans of the Smart Segments functionality.

Prosport Caribbean
United States
Time spent using app: Over 1 year
SmartrMail replied April 30, 2023

Hi Prosport Caribbean 🎾 👟 Thank you for your review, we're thrilled to hear that Smartrmail is helping you with multiple aspects of your Marketing strategy 🚀 Happy sending!

April 28, 2023

Smartrmail product and customer service is second to none. They can't do enough for you and their response rates are amazing. They are always on the end of the emails or live chat straight away and I couldn't of wished for better service. Jesse is currently helping us make changes in our account and to our emails and it's just amazing the lengths him and the team are going to, couldn't have wished for a better service. THANK YOU!!!

Mollie and Fred Gifts
United Kingdom
Time spent using app: Almost 4 years
SmartrMail replied April 30, 2023

Good morning Mollie and Fred Gifts team ✨🎁 Thank you so much for your feedback, it's always a pleasure working with you and helping your brand send more beautiful products all around the world. Looking forward to seeing your sales continue to ramp up with even more email automations!

April 26, 2023

I just downloaded the app today. I am impressed by the customer service. I had questions about how to create a newsletter and Moe set up a zoom call to walk me through the steps. I would definetly recommend this app.

Shop Baby Boutiques
United States
Time spent using app: About 1 month
SmartrMail replied April 26, 2023

Hi Shop Baby Boutiques team 👶 Thank you for your feedback! We're glad to hear that you had such a great experience right from the start! We're looking forward helping your Shopify store reach new heights with Email Marketing 📧

April 23, 2023

I've been using smartrmail for about 2 years. It's a great app, great customer service, 100% recommend

olytto
Isle of Man
Time spent using app: Almost 3 years
SmartrMail replied April 23, 2023

Hi Olytto team 🏍🏆 Thank you so much for your review! It means so much when a long-time user takes the time to share their experience with SmartrMail. We're looking forward to helping you spread the word even more about your beautiful motorcycle statuettes! Happy Sending 📧

April 20, 2023

Moe is awesome! Great service! Awesome app! Highly recommend A+ Fast response!! Great communication! thank you!!

godbrews.com
United States
Time spent using app: Over 1 year
SmartrMail replied April 20, 2023

Always a pleasure God Brews team! ☕️ Looking forward to sipping more coffee and with you!

April 13, 2023

Fast and efficient customer service, much appreciated! Moe really helped me out when I was stuck! :)

53 Karat
Canada
Time spent using app: Over 2 years
SmartrMail replied April 13, 2023

Hi 53 Karat team 💇🧴Always happy to help! Make sure to let us know if there's anything else we can assist you with. We wish you the best with your email campaigns 📧

April 13, 2023

The support team was really helpful when I was trying to get everything set up and working on my end. Also, the free version of the app is amazing (and a free app that is great is tough to find these days)!

Maple+Co
Canada
Time spent using app: 5 months
SmartrMail replied April 13, 2023

Hi Maple+Co team 🍁 We're glad to hear that SmartrMail's free version is giving you all the tools that you need to succeed with email marketing 😊 It's true that many other apps lock up great features such as the ability to enable an unlimited number of flows or the ability to automation abandoned cart emails, welcome emails, review request emails, win-back emails, birthday emails behind their paid plan, but as you saw by now, this is now the case with SmartrMail. You can set up all of these automations as of today 🎉

April 12, 2023

I have recently signed up and their site is very user friendly, especially for creating email campaigns. It was not intimidating like other companies. The customer service has been excellent as well. I am happy I did my research and chose them to start my journey into ecommerce.

Free at Lash
United States
Time spent using app: About 2 months
SmartrMail replied April 12, 2023

Hi Free at Lash team 👀💅 Always a pleasure! Always feel free to get in touch if you have any questions, need a second pair of eyes on something, or even help setting up the logic of your series of automated emails 😊 Happy sending!

April 11, 2023

Fast, friendly customer service - and easy-to-manage email templates, pop-ups, and customised flows. Thank you.

NORDICSIMPLY
Denmark
Time spent using app: Over 2 years
SmartrMail replied April 11, 2023

Hi Nordic Simply team 🌈 Thank you for your feedback! We're glad to hear that our customer success team was able to assist you with your emails. We're looking forward to helping your Shopify store get even more sales through email marketing 😊 Have an amazing day ahead! ☀️