Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email marketing features and excellent customer service. They find it affordable and particularly useful for small businesses. Its automation capabilities, especially for abandoned cart emails and newsletters, are highly valued. Merchants also commend the customizable email templates and pop-ups, reliable performance, useful analytics, and smart features like automatic syncing with existing email lists. The free plan is a plus for businesses just starting with email marketing.

July 1, 2021

Perfect app for emailing. It has everything you need for your business and the best part is that lots of stuff is already pre-made, all you have to do is modify the templates according to your own needs. And all of this for free. Support is amazing and always there for you also. Many thanks, best of luck - Bastardis

Bastardis
Lithuania
8 months using the app
SmartrMail replied July 1, 2021

Hi Bastardis team 👋 We're thrilled to hear that you've been satisfied with our services so far 😊 Looking forward to helping you building even better email automations for the years to come! (Ačiū from our Lithuanian team in Vilnius too)

March 29, 2021

Reall pleased with how easy it is to use. Also being able to see email conversion rates is so helpful. I don't have many apps but this one is well worth it

PHOMOUK
United Kingdom
8 months using the app
January 17, 2023

Bardzo fajna aplikacja dla małego biznesu. Bez problemu stworzyłam automację, która pozwala na wysłanie kodu rabatowego po dołączeniu do newslettera. Super są także gotowe szablony, a dodatkowo można łatwo je edytować według uznania. Polecam. :)

holi & sunny
Poland
8 months using the app
SmartrMail replied January 17, 2023

Cześć holi & sunny zespół 😊 Dziękujemy za twoją opinię. Cieszymy się, że podoba Ci się SmartrMail. Czekamy na więcej e-maili z Tobą! 📧

January 7, 2020

I rate SmartrMail.
PROS:
- Friendly staff
- Ability to conduct Video Appointments to help with set up and ongoing questions
- Online Chat Service which is very responsive and you're received by staff that have an understanding of what is needed
- Easy to use and send personalised email to my customers
- Capability to track success rates from emails
- Stays up to date with software updates, and various logistical and legal requirements.

CONS:
- Cost (no matter how high or low the cost is, it is always a con)
- Features depend on plan selected
- Charges is USD, which means currency conversion costs are the problem of the user

Although I have put some cons, these are generic cons to all other apps on Shopify so I have not let it affect the star rating given.

GF Pantry
Australia
8 months using the app
November 25, 2022

Great little app that works seamlessly with Shopify. Nice free plan up to 1000 subscribers. The automations and pop up all work well.

Andermatt Home & Garden
United Kingdom
8 months using the app
SmartrMail replied November 27, 2022

Hi Andermatt Home & Garden team 🪴 Thank you for your review! We're glad to hear that you like your new pop-up and automations 😊 We wish you the best with your email campaigns!

August 31, 2022

I switched from Mailchimp to Smartr because to save cost. I tried the trial version for a week and found that it had all the options I was used to on Mailchimp. The newsletter builder is not as neat and flexible but it does the job and you can compose fairly attractive emails using it. The automation options are quite thorough with lots of pre-designed templates/themes. The rest of the stuff is a bit simplistic but it covers all the basis for me. Smartr is a great choice for small businesses that want all the basic functionality without breaking the bank.

Bear Necessities
Pakistan
8 months using the app
SmartrMail replied August 31, 2022

Thank you for your feedback Bear Necessities team 👜 We're glad to hear that you have been able to find everything that you were used to with MailChimp without having to break the bank 🏦 We're looking forward to sending more emails with you!

September 20, 2017

Love SmartrMail! The app is easy to use and the support team behind it are great. Just starting my store and they showed me how to use the app and offered tons of great advice. Pumped to start getting some sales :)

Poli Duds
Australia
7 months using the app
May 17, 2021

I've been using SmartrMail for some time. The application is very intuitive and user friendly. It has many options for segmenting customers and automations. SmartrMail has made communication with our customers a lot easier. The support service is also quick and effective. I totally recommend this app.

Farmácia Garcia
Portugal
7 months using the app
October 3, 2020

Great app, easy to use, and helps to save a lot of time when communicating when prospects and new customers. Highly recommended

Scoot City Ltd
United Kingdom
7 months using the app
February 12, 2021

I attended a Shopify training on email marketing and added this app soon after that. It is so easy to set up automation. I am absolutely loving how everything is on autopilot. Thank you so much !!!!

Vishisht Lifestyle
India
7 months using the app