Reviews (326)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting email marketing ROI through features like automated product recommendations and abandoned cart emails. Its user-friendly interface, seamless Shopify integration, customizable templates, and advanced tools like smart segments and A/B testing are particularly valued. Merchants also praise the reliable performance, easy setup, and exceptional customer support, noting the team's responsiveness and helpful strategic advice.
Refine
-
By rating
For complete beginners like me this was perfect. The chat support was wonderful from Nicolas who not only gave me support but also some friendly advice. Highly recommend!
Hi Egan's Whiskey team 👋
Thank you for your feedback 😊It's been a pleasure walking you through!
All the best with all your upcoming email campaigns 🚀
Kind regards,
Nicolas
They charge you, but you cant use until you ASK them to run a "security check" on your account, which takes a day, then after paying, your account still not functional - many messages I need to go to a paid plan WHEN I AM ALREADY ON A PAID PLAN!!!!!!!! Then they said it was fixed, email supposed to go out at 12, bug again on the mailing system, email went out at 4pm.
I would recommend finding another email marketing app and not commiting the same mistake as me from choosing these guys.
Ah and I am just leaving this review because they kept me asking on the chat to leave the review via automated messages.
Hi Apollo Vapes team,
We're really sorry you had this experience. In terms of approving your store, we need to manually approve some stores if they hit certain risk factors. Even if you pay right away, we need to do a review. This can take up to 24 hours especially when we have a lot of stores to review. We do this to ensure spam isn't sent of our servers and ensure our merchants maintain the best deliverability standards.
Also on your email not sending. It actually was sent at the correct time. However you had a 1% bounce rate which is actually 10x over what we considered high. Therefore inbox providers throttle your email which resulted in you receiving it 4 hours later.
We're happy to discuss how you can get around this issue and improve your sending.
Thanks,
The SmartrMail team
Really good App and alternative to Klaviyo. Would recommend using this app for every small store, that is in its beginning
Guten Tag Mein Pfotenschmuck 🐾 Thank you for your feedback, we're glad to know that SmartrMail was a great replacement for Klaviyo. Feel free to reach out to our support team if there is anything else we can assist you with 😊
It took a few weeks to get to grips with SmartrMail and the help I received was great. I would recommend it.
My first newsletter with smartrmail was very fast and easy. I have some automation set up that only took a few minutes. I canceled my MailChimp paid account :)
Loving SmartrMail!
Yasmine & Nicolas are a great deal of help! Awesome customer service & great with solving problems!
This app is easy to use, and the templates are really flexible. It would be nice if it could be linked to the loyalty app I have.
I just started navigating with this app, but what I can say is that it has great content, great settings and great experience, again I just started using it, so far so good, excellent customer service by the way..
Hi UNDGZ team 👋
Thanks so much for the feedback, we're so happy that you're enjoying SmartrMail!
So far, so good!!
Everything is working as we expected. It's easy and accessible in every aspect.
Support is also awesome!
Changed over from Mailchimp (used this app for approx 6 years).It is a lot quicker and easier to use! Although a bit more expensive but we can justify this with saving time.
We also have the option to do a one to one mentoring so that we can learn as much as we can and get the most our of our database.(Mailchimp never gave us this opportunity so we had to teach ourselves).
The only thing we would ask is that Smartrmail bring in the option to put emojis in the subject line like Mailchimp as it helps create a EYE CATCHING email which is SOOOOOOO important when sending an Email out!
So overall.....so far so good!
JULIA
CEO