Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email marketing features and excellent customer service. They find it affordable and particularly useful for small businesses. Its automation capabilities, especially for abandoned cart emails and newsletters, are highly valued. Merchants also commend the customizable email templates and pop-ups, reliable performance, useful analytics, and smart features like automatic syncing with existing email lists. The free plan is a plus for businesses just starting with email marketing.

May 6, 2022

been good so far, got lots of conversions due to my email campaigns and i'm only running very basic ones.. can't wait to try more advanced ones and see how they convert.

DefiniTea
United States
4 months using the app
SmartrMail replied May 8, 2022

Hi DefiniTea team 🍵 Thank you for your feedback, we're glad to hear that your first automations are great at converting! Make sure to let us know if you have any questions when setting up more advanced ones 😊

February 20, 2023

The customer service is top notch and it’s easy to use when connected to my Shopify account. Definitely the number one recommendation email app :)

ShesAlwaysAdored
United States
4 months using the app
SmartrMail replied February 20, 2023

Good evening ShesAlwaysAdored team 😊 Always a pleasure! We're glad to hear that SmartrMail was easy to install and setup on your Shopify store. We're looking forward to helping you setting up automations that convert even more subscribers into customers 🚀

October 16, 2019

The app works very well. The team is super supportive and reply fast. The app is also easy to understand and manage. The emails look good and professional.
I highly recommend it.

Global Fashion it
Portugal
4 months using the app
SmartrMail replied October 16, 2019

Thank you for this feedback 😊 Looking forward to helping you get more sales for your Shopify store 🚀

December 11, 2013

Easy to use and looks really good. Had a problem with out of stock items but that was quickly solved by their support. Well done guys - great product.

Simply Party Supplies
South Africa
4 months using the app
May 13, 2019

Like most, we have made the shift from MailChimp to Smartrmail due to the falling out with Shopify. Regarding the system, so far so good. We are still very new to the program however everything seems to be running seamlessly. Overall the support has been exceptional, super helpful and speedy response. Pretty happy from where I am standing Thanks guys!

Orange Sherbet Boutique
Australia
4 months using the app
September 3, 2019

Their customer service is AMAZING! Seriously, they're legit. They get back to you within the same day of your trouble and are always willing to get their hands dirty and dig into your account to help! I love that hands on experience! Their platform is super easy to navigate too. Definitely recommend for small businesses just getting started. This is definitely the e-mail platform for you.

Three Cords Boutique
United States
4 months using the app
March 16, 2020

So far, so good!!
Everything is working as we expected. It's easy and accessible in every aspect.
Support is also awesome!

Babeth Kids Fashion
Portugal
4 months using the app
August 3, 2021

It was easy to learn for me. I have already written some newsletters. It was very easy to add products and texts and fotos. And the feedback of the customers and the purchases are positive.

jazzinotes
Germany
4 months using the app
SmartrMail replied August 8, 2021

Thank you for your feedback! We're glad to hear that the app was easy to learn :) Feel free to reach out in our chat if you have any questions going forward!

April 21, 2021

We use SmartrMail for our email marketing needs and have been extremely satisfied with the features provided and the responsiveness of the support team. Even with the free features we managed to effectively put together a nice looking newsletter and some basic automatic flows for new customers. We can't recommend this app enough!

Built To Last Apparel
Canada
4 months using the app
June 17, 2020

This is a great app to use. I had a problem and i emailed them and they fixed my problem right away. Its a easy app to use!

Reignomenal Boutique
United States
4 months using the app