Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email marketing features and excellent customer service. They find it affordable and particularly useful for small businesses. Its automation capabilities, especially for abandoned cart emails and newsletters, are highly valued. Merchants also commend the customizable email templates and pop-ups, reliable performance, useful analytics, and smart features like automatic syncing with existing email lists. The free plan is a plus for businesses just starting with email marketing.

August 27, 2020

It took a few weeks to get to grips with SmartrMail and the help I received was great. I would recommend it.

Ozzie & Clémentine
United Kingdom
4 months using the app
December 8, 2013

Great app. Easy setup. BUT, I hope we will get the change to customize the emails a bit more in the future.

Modern Producers
United States
3 months using the app
December 13, 2013

This is fantastic, takes the effort to create and send emails. Got a sale on the second email campaign. If only they could let us schedule the email date & time, it would be even better.

XTEAS
India
3 months using the app
November 16, 2020

Downloaded this app for a while now, but never got around setting it up. Started to toy with it last night, and got into some trouble. However, Nicolas from SmartrMail came to the rescue. Here's what i'm using the app for Automated pop up for discount codes - When visitors visit the site, they are presented with a pop up, the pop up is assigned to a specific list, which triggers an automated workflow. Automated follow up e-mail for clients who have not made a purchase in 90 days. - An automated newsletter is fired when the above rules meets the requirement. Love the level of support, even for a free account. The user interface isn't without it's flaw, it's not perfect, but as a free app, it's pretty good and can get quite a bit done. Would recommend.

Omage Foods
Singapore
3 months using the app
June 23, 2022

I am new to email marketing but there seem to be a series of set ups and smarts which should take me from novice to expert in a short period of time. As a small improvement I think that there could be a little more help around how to use the site in terms of examples and videos.

Zoop NZ
New Zealand
About 2 months using the app
SmartrMail replied July 1, 2022

Hi Zoop team 🧼 We're glad to hear that SmartrMail's premade flows helped you in getting a professional setup in a few days :) You can access all of our how to videos in our youtube channel (https://www.youtube.com/c/Smartrmail/videos) or in our Docs section (https://docs.smartrmail.com/en/). Also all new SmartrMail users are welcome to book a call with someone from our team to discover how to best take advantage of the platform + answer any questions you might have. You can book a call with our team using the link right here: https://calendly.com/smartrmail/demo. Happy sending! :)

July 7, 2019

Changed over from Mailchimp (used this app for approx 6 years).It is a lot quicker and easier to use! Although a bit more expensive but we can justify this with saving time.

We also have the option to do a one to one mentoring so that we can learn as much as we can and get the most our of our database.(Mailchimp never gave us this opportunity so we had to teach ourselves).

The only thing we would ask is that Smartrmail bring in the option to put emojis in the subject line like Mailchimp as it helps create a EYE CATCHING email which is SOOOOOOO important when sending an Email out!

So overall.....so far so good!

JULIA
CEO

Broome Staircase Designs
Australia
27 days using the app
February 25, 2020

The app is a welcome addition to our business, the support is onhand to answer questions and any issues or questions have been resolved quickly.

Assai Records
United Kingdom
25 days using the app
September 20, 2022

The trial was great because you get ALL of the features of the app now that I have signed up for an actual plan I feel like you shouldn't have to pay for the unlimited plan in order to get the abandon browse automation. I just think it is a bit excessive to be paying that price to get that one feature added. I think 19.99 may be a bit much. Time will tell if it's really worth it.

KNP Creations
United States
25 days using the app
SmartrMail replied October 12, 2022

Hi KNP Creations! ✨

Thank you for your feedback. We're glad to hear that you liked your trial. I can understand that not being able to use browse abandonment emails without being on the unlimited plan can be frustrating. If SmartrMail's pricing does not fit your current budget, feel free to email me directly at nicolas@smartrmail.com and I'll be happy to review what can be done to make sure that you have the best experience possible with SmartrMail.

Kind regards,

Nicolas

Edited January 21, 2020

Hi Nicolas,
I use this app for my newsletters. I this that the template for the newsletter is really good. The problem that I have is adding new clients to receive my newsletters. It's very monotonous. Also, one of my clients received the same newsletter four times. Thanks!

purplestyled.com
United States
23 days using the app
July 20, 2020

SmartRMail is great and easy to use. If provides beginners ideas on email marketing that they may not have thought of. The only downside is not being able to customize some features, such as the pop-up messages, thank you messages (unless you know code ...if it allows). I was limited to the number of words I could have on the pop-up and it omitted the last sentence of my messaging. It also did not provide a preview of what it would look like on mobile until it was live. Overall, fairly good for beginners.

Varre Ma
United States
13 days using the app
SmartrMail replied July 20, 2020

Hi Varre Ma team 👋

We’re glad that you find the app great and easy to use 😊

Thank you for your feedback on our pop-up. As a matter of fact, we’re currently re-building our pop-up feature, allowing users to add longer pieces of text, more fields, more triggers, more design options etc. We’re aiming at pushing live this pop-up rework by the beginning of September. We hope that you’ll love the app even more once it is available.

In the meantime, note that we do integrate with specialized pop-up providers such as JustUno, Sumo, Wisepops and Optinmonster. All of these providers integrate with Shopify, and some of them offer free plans for stores just starting out.
We’ll remain available if anything comes up! 😊

Kind regards

Nicolas from the SmartrMail team ✉️