Reviews (326)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting email marketing ROI through features like automated product recommendations and abandoned cart emails. Its user-friendly interface, seamless Shopify integration, customizable templates, and advanced tools like smart segments and A/B testing are particularly valued. Merchants also praise the reliable performance, easy setup, and exceptional customer support, noting the team's responsiveness and helpful strategic advice.

April 13, 2023

Fast and efficient customer service, much appreciated! Moe really helped me out when I was stuck! :)

53 Karat
Canada
Over 2 years using the app
SmartrMail replied April 13, 2023

Hi 53 Karat team 💇🧴Always happy to help! Make sure to let us know if there's anything else we can assist you with. We wish you the best with your email campaigns 📧

January 13, 2023

Great app with lots of amazing templates for newsletters - makes it really easy to see how many sales come off the back of newsletters - would highly recommend to anyone who runs a business.

The Yarn Artist - Hand Dyed Yarn
United Kingdom
Over 2 years using the app
SmartrMail replied January 15, 2023

Hi The Yarn Artist 🧶 Thank you for your review! We're glad to hear that SmartrMail makes it easy to get more sales with newsletters. We're looking forward to helping you make even more sales in the future 😊

December 2, 2022

Highly recommend! Easy to use, they have a free plan, what else can you ask for? One of my favorite apps

Alabama VTG
United States
Over 2 years using the app
SmartrMail replied December 4, 2022

Thank you Alabama VTG team! 🐘 We're glad to hear that SmartrMail is one of your favorite apps 😊 We wish you the best with your email campaigns!

Edited May 30, 2023

SmartrMail is great to work with and have provided a nice experience for me - highly recommend them!

Great app also and thoroughly enjoyed working with them

Paul’s Liquor
Australia
Over 2 years using the app
April 11, 2023

Fast, friendly customer service - and easy-to-manage email templates, pop-ups, and customised flows. Thank you.

NORDICSIMPLY
Denmark
Over 2 years using the app
SmartrMail replied April 11, 2023

Hi Nordic Simply team 🌈 Thank you for your feedback! We're glad to hear that our customer success team was able to assist you with your emails. We're looking forward to helping your Shopify store get even more sales through email marketing 😊 Have an amazing day ahead! ☀️

July 9, 2022

We use it to send some newsletters and it works very well. It is very easy to use and to observe analytics. It' s recommendable.

kybun | Joya España
Spain
Over 2 years using the app
SmartrMail replied July 10, 2022

Hi Kybun team 👞 Thank you for your feedback, we're glad to hear that you like our newsletter composer! Make sure to let us know if you have any questions 😊

Edited February 2, 2023

2 Feb, 2023: apparently, these folks are still at it. My use of the service has vacillated in the time since my original review (given the fullness of my off-line life), but I still appreciate how their email/SMS service continues to remain fresh & relevant to us "micro-" Shopify bizzers. Another round of thanks to y'all!

12 Dec, 2020: Nicolas & Jan seem to really bust their humps to provide a valuable tool AND service! In the short time I've had their app (roughly 2+ weeks), I've seen both technical improvements & a nearly unprecedented level of customer care responsiveness. Clearly, these guys are OVERachievers—big kudos & many thanks for all you folks have done (& continue to do)!

Truthberry Tees
United States
About 2 years using the app
October 4, 2018

I LOVE Smartrmail. I have been using this app for my email, abandon cart and auto emails for over 2 years now and have an ROI of over $70 for every $1 spent! They are super responsive when I have questions and the pricing is fair. They are always coming up with new additions to the software's capability. The BEST part is the auto emails that send new product to customers. I have not found ANY other app that does this and find my ROI to be highest in this area. I used to use Mail Chimp but this is a way better solution since it allows for automated emailing that is no fuss no muss!

Tinyfrockshop.com :)

Tiny Frock Shop
United States
About 2 years using the app
February 7, 2023

I've found SmartrMail to be much easier to use than Mailchimp and other email marketing providers! Customer service is also excellent!

Lufi & Friends
United States
Almost 2 years using the app
SmartrMail replied February 12, 2023

Good morning Lufi & Friends team! 📚 Thank you for your feedback! We're glad to hear that you find SmartrMail easier than you know who 🙊 We're looking forward to making Lufi & Friends reach new heights with email marketing! 🚀

June 1, 2023

I love Smartr Mail. I have been with them for over a year now, without any issues. They do frequent updates too with speedier app.
Thank you for developing your app for us! 5 star!

Qrucifix
United Kingdom
Almost 2 years using the app
SmartrMail replied June 13, 2023

Good morning Qrucifix team 😊 Thank you so much for your feedback! We're glad to hear that you enjoy using SmartrMail and that you appreciate the multiple updates released every week. Looking forward to helping Qrucifix get even more sales from email marketing! 🚀