SM: Email Marketing SMS Pop Up

Had a couple of issues when setting up and requested support. The guy answering my support emails was pleasant but said developers had to look into my issues. Two weeks later and a couple of follow ups no news to speak off in fixing my issues so time to move on.

Bonjour, je mets deux étoiles pour cette application car j'apprécie de pouvoir la tester avec un plan gratuit. Il faut tout de même envoyer un mail au support pour qu'on vous valide votre boutique. Les templates pour la newsletter sont corrects pour démarrer. L'email automatisé de bienvenue fonctionne. Pour le reste, elle marche extrêmement mal : aucune possibilité de synchroniser les abonnés existants depuis Shopify, le popup ne fait remonter aucun.e abonné.e et pourtant on voit le nombre d'inscrit.e.s mais aucun.e ne figure parmi les abonné.e.s sauf s'ils/elles s'inscrivent au niveau de votre formulaire d'inscription à la newsletter dans le footer. Les statistiques sont complètement erronées. La délivrabilité est très aléatoire. J'ai fait le test avec mes boîtes mails et auprès d'un panel de personnes. Certaines n'ont pas reçu ma newsletter, d'autres l'ont ouverte mais ne figurent pas dans les statistiques comme "ouvert". Une fois qu'un.e client.e s'est désabonné.e, il lui est impossible de se réabonner.
Pour finir, le support ne répond à aucune demande avec un plan gratuit. Pensez-vous qu'un marchand va vous faire confiance avec tous ces bugs et votre désertion ? Je l'ai téléchargée en me fiant aux multiples avis positifs qui me paraissent fort douteux. Dommage....

I have been trying to contact the support through e-mail (concierge@sendicate.net) regarding billing concerns but have not received a reply. It's been about a month. I've sent an e-mail again just now, let's see.

To be fair, the app does what it's supposed to do, but I unsubscribed because it's not working for me (in terms of sales).

I'm very disappointed with the lack of support, though, and would not be recommending this app for this very reason.

The app has good potential, but there are a several issues with this upfront. It is not FREE after the trial period, a huge misconception initially.

There is no functionality to control what emails are being sent. So the system just sends bulk random emails to customers, rather than crafting targeted and intuitive emails that we are after.

Some potential, but needs a lot of work to deliver.

Great App.... but after the trial period it cost 20.00 for no control over what customers are seeing.

It was originally a free app and then they asked for $20 to upgrade their services. The app was great at the free price but the lack of features and customization that mailchimp provides for free doesn't make this app worth $240.00 a year. I decided to remove the app.

It was originally a free app and then they asked for $20 to upgrade their services. With an inquiry, they revealed it was actually $20 a month. It isn't a bad app, but the fact it couldn't be customized for me to choose my own products to advertise and with it going from free to $240 a year, I decided to remove the app.