SmartrMail Email Marketing SMS , 569 reviews
Bonjour, je mets deux étoiles pour cette application car j'apprécie de pouvoir la tester avec un plan gratuit. Il faut tout de même envoyer un mail au support pour qu'on vous valide votre boutique. Les templates pour la newsletter sont corrects pour démarrer. L'email automatisé de bienvenue fonctionne. Pour le reste, elle marche extrêmement mal : aucune possibilité de synchroniser les abonnés existants depuis Shopify, le popup ne fait remonter aucun.e abonné.e et pourtant on voit le nombre d'inscrit.e.s mais aucun.e ne figure parmi les abonné.e.s sauf s'ils/elles s'inscrivent au niveau de votre formulaire d'inscription à la newsletter dans le footer. Les statistiques sont complètement erronées. La délivrabilité est très aléatoire. J'ai fait le test avec mes boîtes mails et auprès d'un panel de personnes. Certaines n'ont pas reçu ma newsletter, d'autres l'ont ouverte mais ne figurent pas dans les statistiques comme "ouvert". Une fois qu'un.e client.e s'est désabonné.e, il lui est impossible de se réabonner.
Pour finir, le support ne répond à aucune demande avec un plan gratuit. Pensez-vous qu'un marchand va vous faire confiance avec tous ces bugs et votre désertion ? Je l'ai téléchargée en me fiant aux multiples avis positifs qui me paraissent fort douteux. Dommage....
Bonjour 😊 notre équipe a bien répondu a vos questions dans les plus brefs délais. Nous sommes désolés que l'application ne vous a pas convenue, mais comme expliqué dans nos mails ultérieurs, vous n'avez pas fini la configuration de votre compte pour que la récupération des données fonctionne come prévu. Si vous souhaitez réessayer, nous serons toujours là pour vous aider!
I have been trying to contact the support through e-mail (concierge@sendicate.net) regarding billing concerns but have not received a reply. It's been about a month. I've sent an e-mail again just now, let's see.
To be fair, the app does what it's supposed to do, but I unsubscribed because it's not working for me (in terms of sales).
I'm very disappointed with the lack of support, though, and would not be recommending this app for this very reason.
Hi The Style Quater team, this was app was acquired in 2016, and we've made massive changes including adding a dedicated support team. Our response times are on average under 30 minutes.
We'd love it if you could consider updating your review.
The app has good potential, but there are a several issues with this upfront. It is not FREE after the trial period, a huge misconception initially.
There is no functionality to control what emails are being sent. So the system just sends bulk random emails to customers, rather than crafting targeted and intuitive emails that we are after.
Some potential, but needs a lot of work to deliver.
Hi WOD Life team, this was app was acquired in 2016, and we've made massive changes since, as you can see from all the new reviews. We added newsletters back in 2016 so you can fully control the products you have in your emails as well as new controls and improved targeting with our product recommendations.
We'd love it if you could consider updating your review!
Great App.... but after the trial period it cost 20.00 for no control over what customers are seeing.
Hi Cerulean Chest team, this was app was acquired in 2016, and we've made massive changes since, as you can see from all the new reviews. We added newsletters back in 2016 so you can fully control the products you have in your emails.
We'd love it if you could consider updating your review.
It was originally a free app and then they asked for $20 to upgrade their services. The app was great at the free price but the lack of features and customization that mailchimp provides for free doesn't make this app worth $240.00 a year. I decided to remove the app.
Hi My Pleasure Box team, this was app was acquired in 2016, and any price changes we've made since, we've always grandfathered current users. You can see all the love from the new reviews.
We'd love it if you could consider updating your review.
It was originally a free app and then they asked for $20 to upgrade their services. With an inquiry, they revealed it was actually $20 a month. It isn't a bad app, but the fact it couldn't be customized for me to choose my own products to advertise and with it going from free to $240 a year, I decided to remove the app.
Hi Milestone Films team, this was app was acquired in 2016, and any price changes we've made since, we've always grandfathered current users. We also have a free plan now. You can see all the love from the new reviews.
We'd love it if you could consider updating your review.