Linea Italia gioielli
Trovo quest'app facile da usare. Creare newsletter e automazioni è molto semplice con SmartrMail. Do 4 stelle perchè manca un sistema flow intuitivo che permetta di creare da zero delle automazioni più complete.
Hi Linea Italia gioielli team 👋
Thank you for your feedback, this is really appreciated 😊
The great news is that we do have an email flow builder with pre-made email automations in the works. You will be able to use it in your SmartrMail account in early August. We hope that you'll like these pre-made automations enough to update this review to 10 stars! ⭐️
In the meantime, feel free to reach out to our customer success team if you need any help with your email automations.
Nicolas from SmartrMail
Resolute Clothing Co.
The app was easy to execute right away. The ease in navigating through the app to create and automate campaigns helps to get you up and running quickly and with piece of mind that you can increase subscriber engagement.
UPDATE: My original email went out on Sunday so that explains the long delay, as they do not work on weekends, but when I was contacted on Monday I was very happy to learn they will make the changes and so I have increased my rating. In editing your customer list, there are no page numbers so going through the list to delete certain non-performing subscribers, you have to go through each page one-by-one to do the deletions (no way to do several at a time), and then it goes back to the very beginning. It can take a while if you have a large list. Otherwise we really like the format and how well it works and the templates are nice.
Just signed up for a paid subscription 2 days ago as we wanted to send more emails beyond the free allowance and since then there has been 2 issues. There has been no customer service reply in 24hrs to an email about customizing the email, which we have since sorted out, but the other was enough to make me cancel my subscription. There is a notation and the bottom of the emails that reads "Get more sales with SmartrMail"!!! I was totally horrified to see this as a paying customer! We tried to sort out how to remove it as so far no reply to our last email. This footer notation doesn't show in the preview either, which was really sneaky, so it was not noted until seen in the email we sent ourselves. We finally found that there is a small notation on the design page footer that has a small checkbox that reads "include logo footer", which is checked by default and has no indication of exactly what it is. Very deceptive. Just beware everyone!
Hey Drip4Men team 👋 Thanks for the feedback. Sorry for the late reply on Sunday night. It does look like you got a response within 5 hours though. Response times can take longer than our average 10-20 minutes on Sundays, as we try to maintain work/life balance for our team during the pandemic.
We've removed our branding now. We love your suggestion so we're also implementing a change to remove this on all paid plans instantly this week. You're also able to remove this on free plan, unlike most other email apps.
ottima applicazione , abbastanza semplice da usare e personalizzare non metto 5 stelle perchè ancora la devo scoprire tutta comunque consiglio a tutti
Gabriella Le Blanc Art
Really simple and easy to use templates, but the only issues I had were in the beginning when I didn't really know how to switch fonts in the texts and edit some parts of my mail. After Ive gotten used to it, its really good and easy to use! Also, really helpful staff!!
Simply Blessed Boutique
Update: Customer service resolved my issue!
The app is easy to use and the emails look nice however, it doesn’t matter if no one is getting their emails! My last email was supposed to have sent to 141 people but only 2 people received it. I even sent 2 test emails to 2 separate accounts at different times of the day and nothing!
Hi Simply Blessed Team 👋
Thanks for the feedback. It looks like your were sending your campaigns from a gmail.com email address. This can significantly reduce your email deliverability, as some providers block bulk email from free emails like this. If you set up a business email like "firstname.lastname@example.org" that should help improve things, it'll also build a lot more trust with your customers.
Once you have that in place, I'm sure you'll get a lot better results with your next email :)
Earring Kulture, LLC
Not an bad email app at all. Somewhat easy to use on the first try, definitely got better with time! The mobile app vs the desktop needs some improvement because of emails not showing up the same in the edit as it does in the preview!!
Overall, customer service is awesome and I’m still using the app to send my emails!!
The app is a welcome addition to our business, the support is onhand to answer questions and any issues or questions have been resolved quickly.
I use this app for my newsletters. I this that the template for the newsletter is really good. The problem that I have is adding new clients to receive my newsletters. It's very monotonous. Also, one of my clients received the same newsletter four times. Thanks!
Okay so far so good with SmartrMail. It was a lot easier to understand than MailChimp and it seems that more people have opened my newsletters than before. I am still working my way around it but so far, happy.