Avaliações (50)

Classificação geral
4,6
Número por nível de avaliação
  • 94% das avaliações são de 5 estrelas
  • 2% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 2% das avaliações são de 2 estrelas
  • 0% das avaliações são de 1 estrelas
29 de novembro de 2024

Fundamentally it is a great product.

Support was great at the start but now has fallen off a cliff. There are also bugs in the system which are critical from a UX perspective that they can't seem to solve.

Moodeys
Reino Unido
11 meses usando o app
29 de dezembro de 2024

Super helpful. They've helped us with so much and have worked quickly

pureskin
Estados Unidos
Aproximadamente 2 meses usando o app
2 de agosto de 2024

I worked with the Smartrr team from the very beginning while I was with a different start-up brand. I was excited to be able to work with the Smartrr team again after joining another start-up company. None of this is simple, but the Smartrr team was super helpful and attentive, and we've been seeing new roll-outs and developments happening with the Smartrr platform that we're excited about. As a small team, with limited resources, but with a significant portion of our business being subscriptions and just the overall importance of providing a great experience for our customers, we continue to look forward to working with the Smartrr team to implement and enhance what we already have. Thanks, Smartrr team!

HoldOn
Estados Unidos
Quase 2 anos usando o app
29 de agosto de 2024

Everything you need to build a successful subscription business. A helpful responsive team that continue to add valuable features at a high pace.

Graymatter Labs
Estados Unidos
Aproximadamente 2 anos usando o app
18 de julho de 2024

3 reasons you're wasting money with another platform: 1) separate account logins means angry customers and lots of customer service time eaten up - Smartrr is the only one with a single login, GENIUS. 2) Loyalty program for subscribers is the most seamless execution - we haven't had a single question or issue from a customer in 6 months of using this feature. Subscriber LTV continues to grow because of this. 3) Overall UX of the design is actually intuitive and easy for people to use. We almost never get questions on how to update an active subscription because people can figure it out simply on their own. Not the case with other app/platforms out there.

Any other platform you're using is not anywhere near as good as this...we've cycled through a couple of these and Smartrr is hands down the best!!!

Flewd
Estados Unidos
5 meses usando o app
20 de março de 2024

Smartrr has revolutionized our subscription service with its intuitive interface and innovative features. Their exceptional customer service stands out, offering quick resolutions and demonstrating a genuine commitment to our success. Since adopting Smartrr, we've observed improved customer satisfaction and retention, significantly boosting our recurring revenue. Highly recommended for elevating subscription services.

CRYO Kratom
Estados Unidos
12 meses usando o app
1 de fevereiro de 2022

We love using Smartrr, it's been an easy partnership. They help us with retention and have a great, supportive team. I look forward to working with them as partners going forward as they release new features.

Common Heir
Estados Unidos
Aproximadamente 3 anos usando o app
smartrr deixou uma resposta 18 de maio de 2022

Thank you for your review! We are excited about what's to come for our partnership as well. More great features to come :)

22 de abril de 2022

We switched from Recharge to Smartrr and haven't looked back. The transition was extremely smooth and none of our members had any issues with their accounts. The Smartrr team helped us throughout the entire transition. Highly recommend!

Cooking Panda's Store
Estados Unidos
Quase 3 anos usando o app
smartrr deixou uma resposta 18 de maio de 2022

Thank you for your review! We are so grateful to be partnered up with the Cooking Panda team and look forward to growing together.

13 de abril de 2022

Our business has massively benefited from Smartrr. We chose Smartrr after deciding to leave Bold due to their lack of support and new features. Since then, both Smartrr's product and Smartrr's team have greatly exceeded our expectations. Would highly recomend!

Remi
Estados Unidos
Quase 3 anos usando o app
smartrr deixou uma resposta 18 de maio de 2022

Thank you for your review! We know how scary it can be to switch over to another app and we are so happy to hear we exceeded your expectations. We love working with the Remi team :)

29 de setembro de 2022

Switching over to Smartrr was one of the best decisions to our subscription business we've made. More than anything else, their unmatched customer support creates an experience unseen with any other Shopify app we have used. The sheer amount of new features and updates released in the past year since using Smartrr has been incredible. Their deep support for variants unlocked many options for our customers not previously available. 100% recommend (especially those with extensive variants).

Slate Milk
Estados Unidos
Quase 3 anos usando o app