Smartrr Subscriptions App

Smartrr has met all our expectations and more. We migrated from Bold after talking with most competitors. The migration was seamless and the platform lightyears better than Bold. Smartrr's team is fantastic. They will go above and beyond to help your brand succeed.

This was the easiest software decision I've ever had to make! Smartrr is 1000000x better than any subscription software out there and our customers are saying the same. We received complaint after complaint while using other subscription providers (you probably know who I'm talking about) and our CX tickets for customer service were through the roof. With Smartrr, our churn has significantly decreased, our customers are incredibly happy (and actually buying more - so our LTV is very happily increasing) and we are scaling our subscription business very efficiently. If you haven't already - time to make the move over to Smartrr!

Smartrr is the best software we've worked with by far! Setting up a new app is usually frustrating, but Smartrr offers personal support, takes on your goals as their own, and diligently works until you are fully transitioned. The app is visually appealing and user friendly on both the back-end and customers' end. Smartrr is a no-brainer to anyone feeling stuck with their current subscription software.

The core functionality works well, but very dissapointing experience with support. I've reached out over the last 3 months about broken Gorgias integration, which they advertise. All I get is the team is looking at it. Never any followup unless I email.

It hasn't been resolved, and I've been dropped by support.

If it works out of the box you're in luck. If you need any kind of support with something not working as advertised, you'll wish you went with another app.

UPDATE: Lead developer reached out and was very helpful in providing great communication and helping resolve the issues we were having. Updating to 5 stars.

Switched from Recharge to Smartrr about a week ago, and I have only rave feedback so far. My feedback falls into two buckets: Customer Service, and UX. The customer service has been out of this world. They handled the migration like they could do it in their sleep, and worked closely with us on any hiccups (there was only one, having to do with Stripe). They were proactive, responsive, communicative, QUICK to answer and resolve any issues, quick to create custom solutions for our one-off issues. And it didn't stop with the migration. Since then, they've worked with our customer delight team to ensure they're trained up and know how to navigate everything on the back and front ends as well. The "white glove" promise is real, y'all. UX. Hands down the best consumer-facing UX I've ever seen out of the box for a subscription app. It just. Works. It's streamlined. It's easy. It makes sense. I love it. My only regret is not making the migration sooner, but Smartrr has a wait list. Trust me when I tell you, it's worth the wait.

We recently launched subscription services on our site Womaness.com with Smartrr. Smartrr was clear with all the information needed, fast and easy. We love how the implementation looks and works. Thank you! We made the right decision to go with Smartrr.

I first heard of Smartrr last year during several informative webinars and was intrigued by their subscriber account portal and seamless back-end management of the tool. I decided to investigate them since our online customers were having several problems using our subscription platform and we had multiple technical glitches.

I’ll admit, I was hesitant because Smartrr was new. However, after moving our store from WordPress to Shopify, I was trying to build the best tech stack possible with apps we could rely on long term. I gained more appreciation for Smartrr after learning that they went through a rigorous process in order to be selected as a verified Shopify application. This gave me more confidence that their technology would work seamlessly with our Shopify store.

Their entire team was phenomenal in terms of communication. They detailed the differences between their platform versus the one I was using. They weren’t pushy to try and sell their tool. Rather, they truly wanted to help me learn how their platform would address the concerns and issues I was having with the other subscription platform. In addition, with the number of features that came standard with Smartrr, and at a very cost-efficient price point, I just knew we had to give them a try.

Since switching to the Smartrr app, we’ve been able to provide an optimal experience for our online customers. We’ve also eliminated the technical issues we were previously having due to the other subscription platform. The Smartrr team is also constantly looking for feedback so that they may continue to develop and provide even better service for us.

Honestly, I don’t feel like Smartrr is just a subscription app – they’re our partners, and they’re striving for success along with us. If you’re thinking of adding subscription to your store, or you’re looking to switch – don’t hesitate to reach out to Smartrr.

Just recently launched with smartrr and have been very happy thus far. The ability to customize your subscription approach and design is a level above what we have seen elsewhere.

Smartrr has really been a game changer for by brand and our customers. It's much more user friendly than recharge and our customers love the look and feel of their account page. Plus the support is incredible! They really care about the success of their vendors and definitely suggest making the switch.

Smartrr is the best subscription app I've ever used. It's so intuitive to setup. The amount of flexibility I as a store owner have is pretty awesome. The customer portal is also super easy to navigate. Haven't heard any complaints from customers which is great. I'm a big fan of Smartrr and def recommend it.