Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
April 22, 2022

We switched from Recharge to Smartrr and haven't looked back. The transition was extremely smooth and none of our members had any issues with their accounts. The Smartrr team helped us throughout the entire transition. Highly recommend!

Cooking Panda's Store
United States
Almost 3 years using the app
smartrr replied May 18, 2022

Thank you for your review! We are so grateful to be partnered up with the Cooking Panda team and look forward to growing together.

January 3, 2022

This was the easiest software decision I've ever had to make! Smartrr is 1000000x better than any subscription software out there and our customers are saying the same. We received complaint after complaint while using other subscription providers (you probably know who I'm talking about) and our CX tickets for customer service were through the roof. With Smartrr, our churn has significantly decreased, our customers are incredibly happy (and actually buying more - so our LTV is very happily increasing) and we are scaling our subscription business very efficiently. If you haven't already - time to make the move over to Smartrr!

Rejuvia
United States
Over 2 years using the app
smartrr replied January 14, 2022

Thank you so much! Makes our day to hear how Smartrr has been able to help Rejuvia. Cheers to a great partnership :)

January 11, 2022

We recently launched subscription services on our site Womaness.com with Smartrr. Smartrr was clear with all the information needed, fast and easy. We love how the implementation looks and works. Thank you! We made the right decision to go with Smartrr.

Shop Womaness
United States
Over 2 years using the app
smartrr replied May 18, 2022

Thank you for your feedback! We are so grateful that you chose Smartrr to launch subscriptions for Womaness products. We love working with you!

September 29, 2022

Switching over to Smartrr was one of the best decisions to our subscription business we've made. More than anything else, their unmatched customer support creates an experience unseen with any other Shopify app we have used. The sheer amount of new features and updates released in the past year since using Smartrr has been incredible. Their deep support for variants unlocked many options for our customers not previously available. 100% recommend (especially those with extensive variants).

Slate Milk
United States
Over 2 years using the app
April 25, 2022

I love using Smartrr! It's very user friendly and the Customer Service has been A+ from day one! I's easy to use and we use it everyday for subscriptions! love!

Covey Skincare
United States
About 2 years using the app
smartrr replied May 18, 2022

Thank you for your review! We absolutely love the Covey team and Covey products as well :) We are always here to help with whatever you need.

July 26, 2022

Smartrr is the best subscription app I've ever used. It's so intuitive to setup. The amount of flexibility I as a store owner have is pretty awesome. The customer portal is also super easy to navigate. Haven't heard any complaints from customers which is great. I'm a big fan of Smartrr and def recommend it.

Freestyle
United States
Almost 2 years using the app
smartrr replied July 27, 2022

Thank you so much for taking the time to leave us feedback! We work hard to provide the best for our merchants and are excited that you're happy with our partnership with Freestyle.

July 25, 2021

This app is aces. Truly magic. I was super anxious about getting subscriptions set up and the Smartrr app is a dream come true. It integrates seamlessly with my store's theme and offers me effortless ways of tweaking and testing the subscription offer. Highly recommend this app.

Mirth Water
United States
Almost 2 years using the app
smartrr replied January 14, 2022

Thank you for your review! We so appreciate your support of Smartrr and are so happy you are having a good experience with our tool.

October 11, 2022

After years of working with hacks and alternate checkouts to integrate subscriptions with Shopify they finally enabled a true subscription API. However, they didn't build a customer UI or management portal for subscriptions. But Smartrr did and it's great. While I came into my last project at HappyRing.com with Smartrr already chosen I was very happy with the support and ease of use that Smartrr has provided. I wouldn't hesitate Our use case was non-standard (waitlist, digital subscriptions, etc) that required lots of automated pausing, un-pausing and other API driven updates. Every time I've had a question about the service or the API my requests have been handled EXTREMELY quickly and competently. I would absolutely recommend trying Smartrr if you're looking to get into recurring charges and/or subscription services.

Happy Ring
United States
Over 1 year using the app
November 18, 2021

Extremely, extremely, extremely impressed. We switched to smartrr after a solid stint with another popular subscription management app. I wish we would've changed way sooner. Their onboarding process is elaborate but efficient, answering any and all questions quickly and effectively. They're incredibly flexible when it comes to design and implementation and great communicators. There wasn't an email sent that wasn't responded to within the day or, more commonly, the hour (Shoutout to the representative to my store's account, Casey). The platform itself has received rave reviews from our subscribers. The portal was designed almost entirely by the smartrr development, and it flows with our current theme beautiful (with practically no edits on our end...and we're picky). Their features are vast and intuitive, and integration from our last service to this was seamless. Well after our go-live date I reached out to our rep (again, Casey) and asked for some help changing some of the formattings of the app on our product page. I shouldn't have been surprised, but he got back to me hours later, fully willing to help. I can confidently say it's been the best experience we've had with a Shopify app. The functionality, customer service, and ease of use/integration has been unmatched. Could not recommend anything more. .

BoomFoods
United States
Over 1 year using the app
smartrr replied January 14, 2022

Thank you for your review! We are so happy to hear you are having a good experience using our tool. Not hard to believe you are having a good experience with Casey, he is amazing :)

October 6, 2022

Great platform -- they keep launching new functionalities which keeps up the momentum for our subscription program. Also: amazing level of service and support from the Smartrr team. Highly recommend!

good light world
United States
Over 1 year using the app