Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 15, 2022

We have been using SMARTRR since October of 2021. The team is has been nothing but helpful on the backend and is always willing to go the extra mile to help and give guidance. In terms of the actual technology, it makes the building out of subscription cleaner than other platforms. The analytics overview also allows for you to make data driven decision as we are continuing to build out an refine our subscription program.

Loverboy Inc.
United States
Over 1 year using the app
smartrr replied May 18, 2022

Thank you for your review! So happy to hear that you are finding our analytics helpful and we look forward to helping Loverboy grow.

April 19, 2022

We love this app! Simple yet very helpful. You get all the things you need in managing subscriptions in one place. Very easy to use and the best part is, that the people behind it are amazing! Always available to help.

Neuro
United States
Over 1 year using the app
smartrr replied May 18, 2022

Thank you for your review! We love working with the Neuro team and look forward to helping you grow in any way we can!

April 20, 2022

We switched from Bold to Smartrr and we have been extremely satisfied with the analytics and customization.

Fresh Chile
United States
About 1 year using the app
smartrr replied May 18, 2022

Thank you for your review! We are so happy to have you onboard and a partner of ours.

April 13, 2022

Our business has massively benefited from Smartrr. We chose Smartrr after deciding to leave Bold due to their lack of support and new features. Since then, both Smartrr's product and Smartrr's team have greatly exceeded our expectations. Would highly recomend!

Remi
United States
About 1 year using the app
smartrr replied May 18, 2022

Thank you for your review! We know how scary it can be to switch over to another app and we are so happy to hear we exceeded your expectations. We love working with the Remi team :)

November 3, 2022

Smartrr is miles better than every other subscription out there! An absolute essential for any brand that prioritizes CX. The team is incredible, and truly helps create everything you can dream of. Cannot recommend highly enough! :)

L'AMARUE
United States
About 1 year using the app
December 14, 2021

The Smartrr team and app are way "smarter" than the other subscription management apps in the market. Been so impressed by the technology, the UX, the ease of use from an admin perspective but also for our subscription customers. The technology is far superior, they are open to suggestions and feedback (even though, again, their app is already so much more superior than others) and their customer service to us as a brand is top notch. We can't speak more highly of them and have referred them to everyone we know. 100% you won't regret using Smartrr. We've been a customer for a while now and aren't looking back.

Alleyoop
United States
About 1 year using the app
smartrr replied January 14, 2022

We are so happy to hear you are having a good experience with Smartrr. Thank you so much for the kind review.

April 10, 2022

Highly recommend! Great app to have on our store to enable subscriptions. The support is also great - they are very responsive and helpful.

Cookies by RAIZE
United States
12 months using the app
smartrr replied May 18, 2022

Thank you for your review! We are always here to help and look forward to growing this partnership together.

May 4, 2022

We transitioned over to Smartrr after running into issue after issue with ReCharge and it has been one of the best decisions we've made. The transition was mostly seamless and pain-free with the Smartrr team quickly handling any issues that surfaced. The team was super throughout when was had a huge list of questions before making the call to switch and our CSM, Casey, has been incredible throughout the whole process. Our CX team has run into a few hurdles along the way, but ultimately the platform is much more user-friendly for both our team and our customers. We are already seeing tons of growth since moving to Smartrr and I'd make the switch all over again if I had to!

The Earthling Co.
United States
11 months using the app
smartrr replied May 18, 2022

Thank you for your review! We are so happy to hear that you found the transition seamless. So excited about our partnership and helping you grow your business for years to come!

May 4, 2022

Great! Our transition from Recharge was very smooth and the team here is very attentive! We have our own CSM which we didn't have before, and I just love how we can get support for any of our issues in less than 24-hours. Every one of our issues has been solved so far! My only complaint is why we have to pay extra for analytics telling us how many subscribers we have + rev generated etc... Other than that smartrr is the way to go!

P.S. Good Times
United States
8 months using the app
smartrr replied May 18, 2022

Thank you for your review! We are always striving to provide the best possible customer support and are so happy to hear about your experience.

We appreciate you sharing your thoughts about our analytics feature and we will provide this feedback to our team.

March 24, 2022

We've been using Smartrr for a few months now and the platform and team are amazing. Having such strong customer support and personalization is really a game changer, especially when subscriptions are core to your business! Would highly recommend Smartrr.

marlow
Canada
8 months using the app
smartrr replied May 18, 2022

Thank you four your review! We are so excited to partner up with you and love working with new businesses like yours. Your feedback is greatly appreciated.