Tried 5 Chat Apps before sticking with SMARTSUPP.
Okay I am not going to name any names of the other Chap APPs but what everyone needs to know is what value they will get for the monthly price they pay.
1. SMARTSUPP Live Chat installs flawlessly. Simple click "Get" and your set.
2. SMARTSUPP Analytics. Insight on every element of your visitors.
3. SMARTSUPP visitor browsing shows current page view in dashboard as well as how many minutes, are they active, how they found your website. This is all the most valuable data required to help a visitor in online chat.
4. SMARTSUPP Vistor Recording - Watch browsing of your visitors like a Movie on your Dashboard. I LOVE THIS FEATURE ! By far this is better than any heat mapping APP because your watching a real browsing pattern on where your visitors are clicking and how they are navigating your site. This insight alone some other APPs charge $20 to $40 per month just for a Heat Map feature. Take it to the next level and watch videos right on your dashboard.... It makes you the Big Brother of your website, but don't you want to see all the activity in real video. Stop guessing, start watching and learning your visitors patterns and improve your site to make more sale ! I think that the goal of everyone who works so hard to build a great Ecommerce Site.
Oh yeah did I mention you can also incorporate this onto your Mobile Phone when away from your desktop to never miss an Online Chat ? YES you can !
The Team at SMARTSUPP was there to answer my questions and help with the setup for Mobile Phone Chat.
I gotta tip my hat off to SMARTSUPP. My trial period ended and I just paid for a years service at $8/month.....Thats such a great deal when you consider that this APP by SMARTSUPP is packaging up about 4 APPs in one simple clean interface to give you every tool needed to continue improving your site.
Because we don't want to have 20 or 30 APPs to go in and out of to manage all functionality and insights I try to find APPs that serve multiple needs in one. This APP really gives me everything needed in a clean easy to understand dashboard. I am thrilled to be using it daily and to see where my visitors come from and where they go from page to page. Engaging in Online Chats has never been easier since I can just click on the link provided in dashboard and see and discuss exactly what the visitor is looking at with zero mistakes in product discussion. Our site manages currently 9000 product pages so we always want to make sure we are discussing the correct product with our customers.
Not once has this app crashed....Never affects any other functional elements in our theme code.... Just great functionality and fast performance.
I am always reluctant to install and try new APPs cause sometimes you learn the hard way when you try new APPs.... Site errors, bad code, etc.....
I will stick with SMARTSUPP for life.... They may be newer and only have a single review so for the new guys on the block I see them becoming a front runner in ONLINE CHAT Service and easily surpassing many of the bigger well known chat apps quickly..... WHY ? The value they built into this APP.
Look around for yourself and see what $8/month will get you. In my opinion this APP is easily worth 5 to 6 times what they charge.
KUDO's to TEAM SmartSupp ! Keep the prices where you have them and you should take the Online Chat APP market by storm. I can't wait to see what you do next !