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Smartsupp free live chat

Smartsupp free live chat

Developed by Smartsupp

5 reviews
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Price: Free More info
  • Chat with your visitors in real-time - build relationships and loyalty
  • Increase online sales - visitors who chat by up to 5x more often (measurable in Google Analytics)
  • Watch visitor's screen with his mouse movement and clicks - just like you were peaking over his shoulder

Smartsupp is a free live chat with visitor recording. With Smartsupp you can chat with your visitors in real-time and also watch their behavior on your website - you see screen, mouse movement and clicks of every visitor. When you activate the Smartsupp app, chat box will show up on your Shopify store where your visitors can chat with you immediately. You or your employees chat with visitors and see their movement in Smartsupp web dashboard. Smartsupp is a new way of communication with your visitors.

Visitors who chat with you buy up to 5 times more often (measurable in Google Analytics) and are more loyal.

Your customers are on your website right now. Chat with them and see what they do.


Features

  • Unlimited agents for free

  • Visitor video recording

  • Chat from smartphone or tablet (XMPP-Jabber)

  • Custom chat design

  • Automatic messages

  • Google Analytics connection

  • API

  • CRM & helpdesk integration

  • Groups

  • Shortcuts

  • Statistics

  • Multiple websites support

  • Shot of Slivovitz


  • Supported languages

  • English

  • Français

  • Español

  • Português

  • Deutsch

  • Nederlands

  • Polski

  • Česky

  • Italiano

  • Magyar

  • Dansk

  • Русский

  • Smartsupp free live chat reviews (5)

    posted

    Does splendid job. Work just fine. Video recording function gives potential in analysing customer's activity patterns.

    posted

    Worked beautifully with IM+ for Android
    https://play.google.com/store/apps/details?id=de.shapeservices.impluslite

    posted

    I've tried more than 5 other MAJOR chat apps and why I love this app and think it's superior and by FAR THE BEST!

    1. Price is much cheaper than all other chat apps. Half the price or more.
    2. Can ban visitor
    3. Has chat transfer
    4. Has LOUD sound notification and not weak like all other chat apps. You can barely hear the other app's dinky sound. Not only that but most chat app don't even have a sound notification. I mean seriously, what happened if you're in the other room away from your computer, how are you going to hear a little, tiny chirp? Oh how about when you have your earplugs on and you could barely hear your mobile sound notification a Visitor came to your website. Smartsupp is KING.
    5. Can adjust sound notification loudness to lower or higher.
    6. Has Desktop notification of new Visitor.
    7. Watch Visitor's mouse movement in real time.
    8. Google Analytics included
    9. Has mobile app (although not their own brand, but still usable on mobile)
    10. Able to capture Visitor's IP address location WITHOUT the Visitor having to initiate a chat first. Only one other app in Shopify can do this. The rest doesn't. This feature is by far the most important because it lets me know in advance the Visitor's IP location (city, country) who visit so that I can do my ad targeting to a specific region, mobile, etc. All other apps can only capture IP address AFTER Visitors initiate a chat. Smartsupp is KING.
    11. Unlimited Agents
    12. When Visitors ends the chat, Visitor can choose to email the transcript to themselves.
    13. Display Visitor's Referrer. After 10 minutes of installing this app, I got a Visitor from the UK who was referred from my Facebook Fan page.
    14. Chat messages are saved in your dashboard and you can view it whenever you want.
    15. Has auto messages
    16. 30 Day free trial unlike the other apps that only gives you 14-15 day free trial.

    posted

    Tried 5 Chat Apps before sticking with SMARTSUPP.

    Okay I am not going to name any names of the other Chap APPs but what everyone needs to know is what value they will get for the monthly price they pay.

    1. SMARTSUPP Live Chat installs flawlessly. Simple click "Get" and your set.
    2. SMARTSUPP Analytics. Insight on every element of your visitors.
    3. SMARTSUPP visitor browsing shows current page view in dashboard as well as how many minutes, are they active, how they found your website. This is all the most valuable data required to help a visitor in online chat.
    4. SMARTSUPP Vistor Recording - Watch browsing of your visitors like a Movie on your Dashboard. I LOVE THIS FEATURE ! By far this is better than any heat mapping APP because your watching a real browsing pattern on where your visitors are clicking and how they are navigating your site. This insight alone some other APPs charge $20 to $40 per month just for a Heat Map feature. Take it to the next level and watch videos right on your dashboard.... It makes you the Big Brother of your website, but don't you want to see all the activity in real video. Stop guessing, start watching and learning your visitors patterns and improve your site to make more sale ! I think that the goal of everyone who works so hard to build a great Ecommerce Site.

    Oh yeah did I mention you can also incorporate this onto your Mobile Phone when away from your desktop to never miss an Online Chat ? YES you can !

    The Team at SMARTSUPP was there to answer my questions and help with the setup for Mobile Phone Chat.

    I gotta tip my hat off to SMARTSUPP. My trial period ended and I just paid for a years service at $8/month.....Thats such a great deal when you consider that this APP by SMARTSUPP is packaging up about 4 APPs in one simple clean interface to give you every tool needed to continue improving your site.

    Because we don't want to have 20 or 30 APPs to go in and out of to manage all functionality and insights I try to find APPs that serve multiple needs in one. This APP really gives me everything needed in a clean easy to understand dashboard. I am thrilled to be using it daily and to see where my visitors come from and where they go from page to page. Engaging in Online Chats has never been easier since I can just click on the link provided in dashboard and see and discuss exactly what the visitor is looking at with zero mistakes in product discussion. Our site manages currently 9000 product pages so we always want to make sure we are discussing the correct product with our customers.

    Not once has this app crashed....Never affects any other functional elements in our theme code.... Just great functionality and fast performance.

    I am always reluctant to install and try new APPs cause sometimes you learn the hard way when you try new APPs.... Site errors, bad code, etc.....

    I will stick with SMARTSUPP for life.... They may be newer and only have a single review so for the new guys on the block I see them becoming a front runner in ONLINE CHAT Service and easily surpassing many of the bigger well known chat apps quickly..... WHY ? The value they built into this APP.

    Look around for yourself and see what $8/month will get you. In my opinion this APP is easily worth 5 to 6 times what they charge.

    KUDO's to TEAM SmartSupp ! Keep the prices where you have them and you should take the Online Chat APP market by storm. I can't wait to see what you do next !

    Jesse Nelson
    https://www.GardenSupplyGuys.com

    posted

    We have been using this for the past 1 week and are enjoying the interface it gives to interact with customers directly. The plus is that the App is completely Free!
    Thanks, Divine Yoga Shop
    https://www.divineyogashop.co.uk

    Get
    Free

    Requirements

    Free Smartsupp accountfree

    Support & Sales

    Smartsupp
    support@smartsupp.com
    smartsupp.com
    Get Support

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