Powerful new features, services and plugins for your Shopify store

All Apps / Customer service / Smartsupp free live chat

Smartsupp free live chat

Smartsupp free live chat

Developed by Smartsupp

11 reviews
Get
Price: Free More info
  • Chat with your visitors in real-time - build relationships and loyalty
  • Increase online sales - visitors who chat by up to 5x more often (measurable in Google Analytics)
  • Watch visitor's screen with his mouse movement and clicks - just like you were peaking over his shoulder

Smartsupp is a free live chat with visitor recording. With Smartsupp you can chat with your visitors in real-time and also watch their behavior on your website - you see screen, mouse movement and clicks of every visitor. When you activate the Smartsupp app, chat box will show up on your Shopify store where your visitors can chat with you immediately. You or your employees chat with visitors and see their movement in Smartsupp web dashboard. Smartsupp is a new way of communication with your visitors.

Visitors who chat with you buy up to 5 times more often (measurable in Google Analytics) and are more loyal.

Your customers are on your website right now. Chat with them and see what they do.


Features

  • Unlimited agents for free

  • Visitor video recording

  • Chat from smartphone or tablet (XMPP-Jabber)

  • Custom chat design

  • Automatic messages

  • Google Analytics connection

  • API

  • CRM & helpdesk integration

  • Groups

  • Shortcuts

  • Statistics

  • Multiple websites support

  • Shot of Slivovitz


  • Supported languages

  • English

  • Français

  • Español

  • Português

  • Deutsch

  • Nederlands

  • Polski

  • Česky

  • Italiano

  • Magyar

  • Dansk

  • Русский

  • Website: https://www.smartsupp.com/

    Smartsupp free live chat reviews

    11 reviews
    1. 5 stars (6 reviews)
    2. 4 stars (1 review)
    3. 3 stars (0 reviews)
    4. 2 stars (1 review)
    5. 1 star (3 reviews)

    Dashboard doesnt load. I would not recommend.

    posted

    In love with this app!
    Thanks for the great idea!
    It works perfectly!
    I recommend! :)

    posted

    Great free real time customer chat app. Only thing holding it back is its reliance on a generic phone app to interface with, this app has annoying ads and times out after a set period of time meaning vendors have to be vigilant to ensure their "support" is always online.

    posted

    The worst support. I wanted to use their app but it wasn't working despite the fact that is used to work, and they couldn't even resolve the issue, didn't even request for a staff account and try to resolve the issue. I will look for a different live chat app.

    posted

    Good idea but not worth the hassle and IF you DO find a way to reach support as Kapp said..."Support apathetic at best." In my entire free trial it was so hit and miss as to whether it would record visitors. First half of the trial period I was able to collect and gather a history of the recordings that actually happened and then one day in the middle of the trial...they all disappeared and I was told they are only kept 1 day...I was still on the trial pro though, not the free plan.

    While these guys have a great idea and are 'trying to' combine a couple of services that are highly needed, they aren't doing it very well. Currently when I open Smartsupp in myshopify...I get a page of code and there is no simple way to contact them that I've found except to come back here or via email.

    posted

    In Response to KAPP STUDIO:
    We still use SMART SUPP and always will.

    The support is always great from the team whenever I contact them.

    The Video Function has always worked perfect and is one of the best tools to analyze your customers browsing patterns.

    Try using Chrome for example and if using Chrome Browser update your version.... I honestly must say I am surprised you left a poor review as I do not know how this is possible when I am speaking from an un-biased point of my experience.
    Smart Supp always stays logged in which is a great feature so you can just click "ONLINE or "AWAY" or "OFFLINE".

    Sure you can switch to Facebook Messenger but all you can do is chat, but you won't know any analytics. Where did your customer come from ? Who referred them, what page are they browsing so you can better support them without confusion.

    Our site as 9000 product pages so having a tool that gives you direct insight and links to the customers current page is very vital. SmartSupp has incorporated so many extra features that I immediately paid for a full year which comes to under $100. Look what some heat mapping apps charge per month yet heat mapping will not allow you to watch actual videos of each customers visit and their patterns. You can see all mouse movements and how they choose to navigate.....What parts of the site are they skipping over. You have to understand how valuable this tool is.

    SmartSupp also has Online Chat to them when your using their APP Dashboard so if you have a question just open up their online chat and talk with them. They are based in CZECH so if your in the USA you have to catch them in the morning. I just finished chatting with Alex and he suggested I setup Auto-Messaging today to auto-engage with pre-set messages for first visit, second visit, and if your away. This type of system build trust with your new online visitors who may be wary your site is not active. Customers like to know their are real people behind the site working and ready to assist. SmartSupp gives you all the tools you need in one handy APP to do what would take 3 to 4 other apps to achieve.

    I would never un-install SmartSupp off our site and I really do not know who would if they see all the uses.

    I am not sure what is going on as far as your functionality of SmartSupp when you tried to use it, but my experience was this.
    1. Installed
    2. Setup
    3. Been using for over 4 months.
    4. Never crashed or gave me a single error once.
    5. 110% very happy to be using this APP everyday.

    For new Shopifiers out there I would read beyond one review and strongly consider using SmartSupp. You can read below on my original review of more details this APP can offer.

    BELOW IS MY ORIGINAL REVIEW WRITTEN:

    Tried 5 Chat Apps before sticking with SMARTSUPP.

    Okay I am not going to name any names of the other Chap APPs but what everyone needs to know is what value they will get for the monthly price they pay.

    1. SMARTSUPP Live Chat installs flawlessly. Simple click "Get" and your set.
    2. SMARTSUPP Analytics. Insight on every element of your visitors.
    3. SMARTSUPP visitor browsing shows current page view in dashboard as well as how many minutes, are they active, how they found your website. This is all the most valuable data required to help a visitor in online chat.
    4. SMARTSUPP Vistor Recording - Watch browsing of your visitors like a Movie on your Dashboard. I LOVE THIS FEATURE ! By far this is better than any heat mapping APP because your watching a real browsing pattern on where your visitors are clicking and how they are navigating your site. This insight alone some other APPs charge $20 to $40 per month just for a Heat Map feature. Take it to the next level and watch videos right on your dashboard.... It makes you the Big Brother of your website, but don't you want to see all the activity in real video. Stop guessing, start watching and learning your visitors patterns and improve your site to make more sale ! I think that the goal of everyone who works so hard to build a great Ecommerce Site.

    Oh yeah did I mention you can also incorporate this onto your Mobile Phone when away from your desktop to never miss an Online Chat ? YES you can !

    The Team at SMARTSUPP was there to answer my questions and help with the setup for Mobile Phone Chat.

    I gotta tip my hat off to SMARTSUPP. My trial period ended and I just paid for a years service at $8/month.....Thats such a great deal when you consider that this APP by SMARTSUPP is packaging up about 4 APPs in one simple clean interface to give you every tool needed to continue improving your site.

    Because we don't want to have 20 or 30 APPs to go in and out of to manage all functionality and insights I try to find APPs that serve multiple needs in one. This APP really gives me everything needed in a clean easy to understand dashboard. I am thrilled to be using it daily and to see where my visitors come from and where they go from page to page. Engaging in Online Chats has never been easier since I can just click on the link provided in dashboard and see and discuss exactly what the visitor is looking at with zero mistakes in product discussion. Our site manages currently 9000 product pages so we always want to make sure we are discussing the correct product with our customers.

    Not once has this app crashed....Never affects any other functional elements in our theme code.... Just great functionality and fast performance.

    I am always reluctant to install and try new APPs cause sometimes you learn the hard way when you try new APPs.... Site errors, bad code, etc.....

    I will stick with SMARTSUPP for life.... They may be newer and only have a single review so for the new guys on the block I see them becoming a front runner in ONLINE CHAT Service and easily surpassing many of the bigger well known chat apps quickly..... WHY ? The value they built into this APP.

    Look around for yourself and see what $8/month will get you. In my opinion this APP is easily worth 5 to 6 times what they charge.

    KUDO's to TEAM SmartSupp ! Keep the prices where you have them and you should take the Online Chat APP market by storm. I can't wait to see what you do next !

    Jesse Nelson
    https://www.GardenSupplyGuys.com

    posted

    Support apathetic at best. Documentation lacking. They say 'free' but once you finish the free trail there's a monthly charge - #scam. Difficult because you don't stay logged in. Had difficulty with the 'recording' feature - it's automatic but when I went to watch it, the message was 'tape was broken.' When I asked support about this, they said the app was installed twice and would not help (on top of that her response was snarky.) I didn't install it twice. Very long response times to support requests - it's been a few days now since I asked how to deinstall - no response and no documentation addresses this. I delted on Shopfy and just pray at this point they don't charge me and I don't need further wasted time on this. Get the FB messenger app or something that doesn't have multiple log in points and doesn't stay logged in - and this doesn't have a bot or memorized answers either. Many of the positive reviews - click on their shop name - they aren't using this app anymore. I should have stopped there and not installed. Lesson learned.

    posted

    Does splendid job. Work just fine. Video recording function gives potential in analysing customer's activity patterns.

    posted

    Worked beautifully with IM+ for Android
    https://play.google.com/store/apps/details?id=de.shapeservices.impluslite

    posted

    I've tried more than 5 other MAJOR chat apps and why I love this app and think it's superior and by FAR THE BEST!

    1. Price is much cheaper than all other chat apps. Half the price or more.
    2. Can ban visitor
    3. Has chat transfer
    4. Has LOUD sound notification and not weak like all other chat apps. You can barely hear the other app's dinky sound. Not only that but most chat app don't even have a sound notification. I mean seriously, what happened if you're in the other room away from your computer, how are you going to hear a little, tiny chirp? Oh how about when you have your earplugs on and you could barely hear your mobile sound notification a Visitor came to your website. Smartsupp is KING.
    5. Can adjust sound notification loudness to lower or higher.
    6. Has Desktop notification of new Visitor.
    7. Watch Visitor's mouse movement in real time.
    8. Google Analytics included
    9. Has mobile app (although not their own brand, but still usable on mobile)
    10. Able to capture Visitor's IP address location WITHOUT the Visitor having to initiate a chat first. Only one other app in Shopify can do this. The rest doesn't. This feature is by far the most important because it lets me know in advance the Visitor's IP location (city, country) who visit so that I can do my ad targeting to a specific region, mobile, etc. All other apps can only capture IP address AFTER Visitors initiate a chat. Smartsupp is KING.
    11. Unlimited Agents
    12. When Visitors ends the chat, Visitor can choose to email the transcript to themselves.
    13. Display Visitor's Referrer. After 10 minutes of installing this app, I got a Visitor from the UK who was referred from my Facebook Fan page.
    14. Chat messages are saved in your dashboard and you can view it whenever you want.
    15. Has auto messages
    16. 30 Day free trial unlike the other apps that only gives you 14-15 day free trial.

    posted
    Get
    Free

    Requirements

    Free Smartsupp accountfree

    Support & Sales

    Smartsupp
    support@smartsupp.com
    smartsupp.com
    Get Support

    Screenshots

    • Large
    • Thumb
    • Thumb
    • Thumb

    Integrations

    Google Analytics

    Are you a developer? Become a Shopify partner or submit your app.