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Overall rating
Counts per rating level
  • 79% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 16% of ratings are 1 stars
November 29, 2023

We have tried to get in touch with them about the server being down for multiple days now and have had not heard a peep. Their contact system is not the best and needs to be greatly improved.

I will gladly change my review in the future if this gets addressed.

Turtle Lodge Trading Post Inc
Almost 4 years using the app
Edited December 9, 2023

Works well, we had an issue recently and they sorted it pretty quickly.
United Kingdom
Over 2 years using the app
July 3, 2023

This is exactly what we needed for our store, simple and effective. There were some issues first setting it up and it took a little while to get everything sorted out. But the customer service was friendly and supportive and eventually fixed everything up for us and now it's great!

The Braided Rug Place
United States
21 days using the app
Edited May 11, 2022

UPDATE 5-11-22: We have been trying to contact the app developers for days. The used to be very responsive and helpful. NOW: crickets. They are unreachable. We can't understand it. There is no mechanism to cancel the app on the actual app, and we are on a paid plan. There is also no way to change our plan to unpaid. This can't be the same app or company. It was so much better previously. Previous: We are very happy with the Smarty App, it works super well and has helped us increase sales. We especially like the customer support we get from their team. They are very responsive and address any support we may need which is not that often, fortunately. We have needed to add products to our bundles and that's about it, because the app is very effective.

Starling Skincare
United States
About 3 years using the app
Smarty Quantity Breaks replied March 19, 2020

Dear Starling Skincare,
I'm really sorry for your experience. It seems our emails must be getting lost in your spam folder. We did reply to your ticket before you sent this review, and again in the week following, but it seems you are not receiving them.
As with all Shopify apps, you can cancel simply by uninstalling the app. I'm sorry you missed our replies and would love to make things right for you. Please do get in touch.

August 13, 2020

I love how responsive these guys are when there is a problem! The app worked great right out of the box -- and there are a lot of different ways you can use it. When I did some updates a few weeks after the original install, we had some issues that couldn't be fixed by the Patch button in the settings. I sent an email for support and they fixed the problem very quickly. There was a lot of back and forth, but the great thing is I didn't have to spend hours waiting for a response. They were on it and got it fixed. Can't ask for more.

African Bronze Honey Company Ltd.
About 3 years using the app
Smarty Quantity Breaks replied August 13, 2020

Thank you so much for your review! It's our pleasure to have such a grateful client. :)

November 4, 2020

Great responsiveness! I requested help with some formatting and within 12 hours, one of their representatives (Jonny) helped me out and fixed the problem right up. Not even a paid subscriber yet, but this type of service makes me want to pay when the time comes!

United States
Over 2 years using the app
Smarty Quantity Breaks replied November 5, 2020

Hey Mentsu! Thanks for the great review, really pleased you have your bulk discount campaign both up and running, and looking good 😎

October 16, 2020

Such outstanding support... Immediately took the time to drop what they were doing to custom code a resolution to my issue. This app and its Devs do not dissapoint!

Alpha Meal Prep
United States
Almost 2 years using the app
Smarty Quantity Breaks replied October 17, 2020

Great to have you up and running! Thanks for such a great review, it's really appreciated 🤗

October 11, 2021

Simple and easy to use with fantastic support. Uncluttered and does what it says on the box. Keep it up guys.

Peckham's Cider
New Zealand
Over 1 year using the app
Smarty Quantity Breaks replied October 11, 2021

Hey Peckham's!
Thanks so much for your feedback, it means a lot. It's been a pleasure serving you for the last 18 months

April 27, 2020

Fast and efficient support ... They saved us because no solution worked with our Ajax Theme.

The application works well and their rate below $ 10 / month is really affordable!

Over 1 year using the app
Smarty Quantity Breaks replied April 27, 2020

Thank you, much appreciate your review!

October 4, 2019

The app is really great. It gives you needed extras on your shopify store as multiple discount ranges on a same product. Their customer service and response time is oustanding

About 1 year using the app