Smarty Quantity Discounts , 40 avis
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I've been a customer for [at least] 4 years with multiple websites. It's been nearly a week and I've emailed several times, used the chat feature, and sent messages within the shopify app with no response. Looking at previous reviews, this appears to be an ongoing problem. Their response on a similar complaint 5 months ago "Rest assured, we took immediate steps to address the communication gaps and ensure a more responsive and efficient contact system." seems rather disingenuous. I'm moving on to Bundler. I get much more for the same amount I'm paying here and they have cheaper plans if you don't need all the bells and whistles.
Works very well and their customer service is incredible. Every time I have an issue they solve it pretty much on the same day. This tool works perfectly for my needs!
We have tried to get in touch with them about the server being down for multiple days now and have had not heard a peep. Their contact system is not the best and needs to be greatly improved.
I will gladly change my review in the future if this gets addressed.
First and foremost, our sincere apologies for the recent inconvenience you've faced, and thank you for bringing this to our attention.
We deeply regret that our response time has not met your expectations.
We appreciate your loyalty over the past four years, and your feedback is incredibly valuable to us. Rest assured, we took immediate steps to address the communication gaps and ensure a more responsive and efficient contact system.
We genuinely care about your experience, and your willingness to adjust your review once these improvements are made means a lot to us.
Thank you for your understanding, and we are committed to making things right for you.
Works well, we had an issue recently and they sorted it pretty quickly.
We're delighted to hear that we were able to resolve the recent issue to your satisfaction.
If you ever encounter any further challenges or have additional feedback, please don't hesitate to reach out.
Your experience and satisfaction are our top priorities.
Wishing you continued smooth sailing with our service!
This is exactly what we needed for our store, simple and effective. There were some issues first setting it up and it took a little while to get everything sorted out. But the customer service was friendly and supportive and eventually fixed everything up for us and now it's great!
I love how responsive these guys are when there is a problem! The app worked great right out of the box -- and there are a lot of different ways you can use it. When I did some updates a few weeks after the original install, we had some issues that couldn't be fixed by the Patch button in the settings. I sent an email for support and they fixed the problem very quickly. There was a lot of back and forth, but the great thing is I didn't have to spend hours waiting for a response. They were on it and got it fixed. Can't ask for more.
Thank you so much for your review! It's our pleasure to have such a grateful client. :)
Great responsiveness! I requested help with some formatting and within 12 hours, one of their representatives (Jonny) helped me out and fixed the problem right up. Not even a paid subscriber yet, but this type of service makes me want to pay when the time comes!
Hey Mentsu! Thanks for the great review, really pleased you have your bulk discount campaign both up and running, and looking good 😎
Such outstanding support... Immediately took the time to drop what they were doing to custom code a resolution to my issue. This app and its Devs do not dissapoint!
Great to have you up and running! Thanks for such a great review, it's really appreciated 🤗
Simple and easy to use with fantastic support. Uncluttered and does what it says on the box. Keep it up guys.
Hey Peckham's!
Thanks so much for your feedback, it means a lot. It's been a pleasure serving you for the last 18 months
Fast and efficient support ... They saved us because no solution worked with our Ajax Theme.
The application works well and their rate below $ 10 / month is really affordable!
Thank you, much appreciate your review!